Results-driven professional with 3+ years of expertise in different platforms, including Shopify Plus, merchant success, and technical troubleshooting. Proven ability to optimize high-volume stores, resolve complex platform issues (APIs, checkouts, migrations), and drive revenue through data-driven strategies. Combines technical proficiency with a customer-centric approach to enhance merchant growth and operational efficiency. Also, a seasoned and professional Customer Service and Sales Specialist, as well as Service Resolution Specialist.