Nathan Muriungi

CURRICULUM VITAE Nathan Muriungi Katheru P.O Box 189, Kianjai T: - Email:-ABOUT ME I am a detail-oriented and tech-savvy professional with a Bachelors Degree in Business Administration and a Certificate in Mass Communication. I bring strong organizational, communication, and problem-solving skills, with hands-on experience in customer service administrative support and data entry. I am passionate about delivering tasks with accuracy and excellency. EDUCATION BACKGROUND 2020: Bachelor of Business Administration The University of Nairobi 2015: Certificate in Mass Communication Kenya Methodist University 2013: Kenya Certificate of Secondary Education Meru School WORK EXPERIENCE January 2022 to Present: Remote Position: Customer Service|| Virtual Assistant|| Admin Assistant Duties & Responsibilities  Customer care executive services  Administrative support  Managing emails and calls  Live chat support  Managing social media accounts  Data entry  Digital Marketing March 2021 to November 2021: Sixty Sixty Sacco Position: Sales Executive Duties & Responsibilities  Executed the full sales cycle, from lead generation and prospect qualification to product presentations, closing deals, and post-sale follow-up  Proactively identified and recruited new members through community outreach, networking events, and targeted marketing campaigns  Effectively communicated the benefits of Sacco membership and various financial products (loans, savings accounts, insurance) to potential and existing members  Consistently achieved or exceeded sales targets and contributed to significant growth in membership and product uptake January 2020 to December 2020: Greenlight Planet Limited Position: Customer Service Representative Duties & Responsibilities  Handling incoming calls and outgoing sales prospect calls  Establish, develop and maintain positive business and customer relationships.  Reaching potential customers through calls, emails and messages.  Responding to customers and organization’s emails  Managing sales pipeline and executing sales cycle from start to finish through salesforce  Officially welcoming clients to our products and services and determining their suitability. November 2018 to January 2019: Zidi Collections Position: Customer Service Representative- Fully Remote Duties & Responsibilities  Managing high volume of customer inquiries, ensuring quick and professional resolutions  Training and mentoring new team members, enhancing overall efficiency  Resolving customer complaints with 95% success rate.  Assisting in order processing, returns and refunds  Utilizing CRM and remote collaboration tools for task management and workflow efficiency May 2018 to June 2018: African Population & Health Research Center Position: Qualitative Field Interviewer Duties & Responsibilities  Led qualitative interviews with community members, healthcare workers, and other professionals at target sites  Compiled comprehensive debriefing notes from qualitative interviews  Maintained inventory and responsible use of all assigned project equipment  Coordinated with mobilizers to identify eligible participants  Met regularly with the team leader to review tools, discuss issues, and report progress  Promptly submitted complete reports, fee notes, and required documentation August 2017 to November 2017: African Population & Health Research Center Position: Intern Duties & Responsibilities  Collected qualitative and quantitative data  Transcribed and anonymized media  Edited donor CVs to ensure consistent formatting  Audited research projects for ethical compliance September 2016 to November 2016: Nairobi City County Position: Intern Duties & Responsibilities  Managed route plans and customer calls to ensure market coverage  Identified and secured incremental business opportunities in county projects  Provided customer service through relationship management and prompt claims settlement  Assisted with data entry from county surveys and research  Analyzed data  Conducted consumer satisfaction surveys on county services  Maintained office files and document filing  Prepared data collection questionnaires  Managed the office information desk, directing calls and visitors  Printed and bound departmental documents  Assisted in preparing research activity budgets  Monitored and evaluated county development projects SKILLS & COMPETENCIES  Good communication and interpersonal skills  Customer Service  Office Administration  Data Analysis & Reporting  Database Management  Data Validation  Analytical and organizational skills  Call handling and live chat support  Research  Project Management  Proficiency in Computer Applications (MS Suite) REFEREES 1. Peterrock Muriuki African Population Health & Research Centre Tel:- Email:-2. Andrew Kigen Nairobi County Government Tel:- Email:-3. Dr Stephen Ntuara Ameka Sacco Ltd Tel:- Email:-