Nathan Muriungi

Personal Portfolio NATHAN MURIUNGI CUSTOMER SERVICE | | ADMINISTATIVE ASSISTANT || VIRTUAL ASSISTANT Table of Contents Who I Am 3 Technical Skills & TOOLS 6 why Hire Me? 4 Work Samples 7 Skill & Expertise 5 Client Reviews 8 Where I Am Going Let’s Connect 9 10 Who I Am I am a bubbly and people-driven customer support professional with 3+ years of experience in delivering excellent service via email, chat, and phone. I thrive on solving problems, creating smooth customer experiences, and making clients feel genuinely heard and supported. If you’re looking for someone who brings both empathy and efficiency, I’ve got you covered. 3 WHY HIRE ME Strong Communicatio n Skills Profession al Attitude Fast, Accurate & Tech-Savvy Flexible & Reliable Proactive problem Solver Committed to Helping Businesses Succeed I bring a blend of professionalism, warmth, and efficiency to every role. I am ready to represent your brand with Integrity and help your business grow by delivering exceptional support every time 4 Skills & EXPERTISE CUSTOMER SERVICE & SUPPORT ADMINISTRATIVE & ORGANIZATIONAL SKILLS Customer care & Relationship Calendar & Schedule Management building Data Entry & Records Management Conflict resolution & complaint Email & Inbox Management Handling Live Chat, Email & Phone Support Empathy & Active Listening COMMUNICATION & SOFT SKILLS Clear Written & Verbal Communication Professional Chat Etiquette Problem Solving & Critical Thinking Task Prioritization & Multitasking Attention to detail & Accuracy Document preparation & Filing Addaptability & Quick Learning Time Management & Reliability BONUS ATTRIBUTES Positive Attitude & Team Player Confidentiality & Professionalism Flexible Working Hours & Availability Strong Work Ethic & Accountability 5 TECHNICAL SKILLS & TOOLS I USE CRM & HELPDESK LIVE CHAT & COMMUNICATION Zendesk Interercom Hobspot Tawk.to GoHighLevel LiveChat FreshDesk Zoho 2 Slack FreshChat Crisp Chat Whatsapp Business Microsoft Teams Google Chat Gmail PRODUCTIVITY & ADMIN Google WorkSpace (Docs, Sheets,Drive) Microsoft Office 4 (Word, Excel, Outlook) Trello Asana Calendly Zoom Google Meet Skype 6 6 Email chats WORK SAMPLES Excel Sheet ZOHO ZENDESK OUTLOOK Google Calendar 7 CLIENTS REVIEW Hi Nathan 8 Where I’m Going 1. Growing Into Leadership I aim to advance into supervisory or team lead roles, guiding and mentoring others to deliver exceptional customer experiences. 2. Expanding My Skillset I’m continuously developing my technical and communication skills to handle complex support systems, CRM tools, and administrative processes with efficiency. 3. Championing Customer Satisfaction I’m dedicated to being a trusted point of contact who resolves issues swiftly, builds strong client relationships, and adds value to every customer interaction. 4. Supporting Business Growth I strive to contribute strategically — by improving workflows, supporting smooth operations, and being a reliable backbone for teams and managers. 9 Let’s connect Email-LINKEDIN Nathan MURIUNGI Contact - The End Nathan Muriungi Customer Service Specialist | Administrative assistant|| Virtual Assistant