Nathan Fay

_______________________________________________________________________________________ Nathan Fay Delivery Expert | Cross-func onal Collaborator | Digital Transforma on Consultant Na onality: United Kingdom | Living in Doha, Qatar since March 2025 | Age 48 BSc (Hons) in Business & IT | Bournemouth University - 1995 - 1999 - | LinkedIn pro le |-On-site |Hybrid | Remote _______________________________________________________________________________________ Professional Pro le A highly experienced IT professional with a wealth of exper se in managing complex E2E delivery programmes and digital transforma ons within mul -na onal and start-up organisa ons, consistently bridging business strategy with tech delivery. Proven track record in leading £25m programmes of work within Agile, Waterfall and hybrid methodologies. Skilled in stakeholder management, vendor collabora on. Key Strengths • Programme & Delivery Leadership: Extensive experience in end-to-end programme delivery, from requirements de ni on to opera onal readiness and launch • Business & Technology Alignment: Proven ability to bridge communica on gaps between technical teams and business stakeholders, ensuring shared understanding, seamless collabora on, and delivery of solu ons that meet strategic goals • Agile & Waterfall Exper se: Excep onal understanding and applica on of both methodologies, with focus and vast experience of helping teams seamlessly transi on from Waterfall to Agile • Stakeholder Management: Strong ability to engage and manage rela onships with technical and business stakeholders, including C-level execu ves • Technical & So Skills: Cloud pla orms (AWS, Azure, GCP), Python, TypeScript, JavaScript, SQL, Cucumber, Ruby, GitHub, Jenkins, iPerf, Jira, Slack, Con uence, Trello, MS Project, MS Powerpoint, Change Management, CI/CD, DevOps, DevSecOps • Budget & Vendor Management: Managed budgets up to £25m and successfully led third-party vendor collabora ons • Test & Quality Assurance: Extensive experience in de ning and implemen ng test strategies, automa on tes ng, and performance tes ng • AI: Currently focused on extensive training on technical aspects including work ows, data preprocessing, model training, and deployment and non-technical aspects including AI strategy delivery, ethics and societal impacts including bias, transparency and accountability _______________________________________________________________________________________ Career Summary Agile Delivery Lead / Scrum Master Equal Experts | Sep 2024 – Feb 2025 | London, UK ti ti ti ti ti ti fl ti ti ti ti ti ti ti ti ti ti ti ti fi ti fl ti ti ti ti ti ti ti tf ft fi ti ti ti ti ti ti fi fi ft ti ti ti ti ti ti ti ti ti ft Equal Experts (EE) provide so ware development and consultancy services to a number of global organisa ons. HM Revenue and Customs engaged EE to replace the incumbent vendor responsible for the so ware development and deliver management of a number of key systems. As the Delivery Lead for the programme, the ini al focus was crea ng Agile teams to shadow the exis ng vendor’s teams with a full transi on within 3 months, u lising Python and Typescript for development and automa on tes ng and Azure for data storage and applica on hos ng. In parallel, the delivery methodology was adapted to increase velocity of features by 35% and deliver change for the business teams and Product Owners. In addi on to the delivery role, EE consultants con nually iden fy and implement digital and technical transforma on opportunity's, working closely with the client to add addi onal value across the organisa on. 10x is a ntech that provide’s a SAAS cloud-na ve pla orm (AWS) for banks and building socie es including crea on of banking products and processing of all transac ons, built with JavaScript and SQL. I was ini ally asked to manage their largest exis ng client as it was apparent that the delivery methodology required review. Changes to deliver be er quality func onality within reduced melines were made with immediate e ect and noted at the client’s COO level and Internally within 10x. From July 2023, a Head of Delivery role was created with the mandate to rede ne the delivery methodology to be u lised for all new and exis ng clients within 10x. Process improvements and changes to how governance, risks management and repor ng was immediately introduced. In parallel, the delivery team and artefacts were streamlined, reducing nancial and opera onal costs by 80% and £900k per year while simultaneously enhancing team collabora on and client communica on. So ware Delivery Manager promoted to Head of So ware Delivery SKY | Dec 2019 – May 2022 | London, UK Following the acquisi on of BSKYB by Comcast in 2019, a new genera on of in-home connected devices were developed and launched, including CPEs and Pods to op mise a customer’s in-home network and experience. The product was delivered 16% under the £25m budget. Although the tle of the role was So ware Delivery Manager, the responsibility was fully E2E, from de ni on of requirements all the way through to opera onal readiness and launch. Working closely with engineering and product leads a team was created to successfully deliver with an emphasis on empowering the team to make decisions, ensuring the highest quality of product and service was made available to the client. This included guiding the team away from Waterfall to an Agile methodology with full automa on tes ng setup from a previously manual approach and CI/CD in place to support faster deployments to produc on. Weekly repor ng extended from Director level to CTO and CPO. The rst launch was Sky Italia in August 20 and was delivered on me and to a high quality with Sky Italia receiving a number of awards across 2 years including Italian Wi of the year in successive years. By the end of 2021 the CPE outperformed all devices produced by Comcast in the US with less customer or unexpected reboots performed and the lowest number of technical defects opened with the quickest closure rates. The delivery approach including governance and repor ng was adopted by all new projects within broadband and connected living teams in Sky UK and Sky Italia. I was Promoted to Head of So ware Delivery in May 21 with an expanded role to nurture and develop a programme and project management team to lead a variety of programmes and projects across Sky including migra on of data from on-premise to Cloud for large scale DI programme using GCP and leveraging it’s strong support for big data and analy cs. Programme Manager SKY | Nov 2018 – Nov 2019 | Dublin, Ireland Dra ed into Programme Manager role for roll-out of Fibre in Ireland. The programme was in- ight without any of the systems yet live and a number of risks and issues to resolve. The solu on was E2E from BSS level including sales via .com and apps, CRM, billing and payments, through the OSS layer including provisioning of services, media on and fraud management and the Network layer implementa on including accoun ng, security and stability. As well as managing the delivery teams, the role required working closely with the Heads of Product and Marke ng, CFO and CEO in Ireland. The launch was successful and delivered on the required launch date within the £8m budget ti ti ti ti ti ti ti fl fi ti ti ti ti ti ti ti ti fi ti ti ti ff ti ti ti ti tf ft fi ti ti ti fi ti ti fi tt ti ti ti ti ti ti ti ti ti ti fi ft ti ft ft ft Programme Test and Trial Manager | London, UK SKY | Jun 2015 – Oct 2018 In December 2016 Sky launched its Sky Mobile service as a MVNO. As Programme Test Manager the role required an E2E Test and Trial Strategy to be de ned and implemented to ensure full quality assurance at launch. The scope of tes ng was fully E2E from customer management sales and service and southbound through the OSS stack, core network and RAN. Working with internal test teams located in separate geographical loca ons and a number of vendors delivering into the programme, required bringing all teams together to deliver within extremely aggressive meline while ensure a quality product was delivered to the business. In addi on to test, a phase of trialling the solu on with sta and external customers was created ff fi Head of Delivery 10x Banking | Oct 2022 – May 2024 | London, UK to validate business and opera onal readiness prior to launch. Repor ng into the Programme Director and providing detailed and regular status updates at Sky director level, both test and trial were considered highly successful. Test Manager | London, UK BBC | Jun 2014 – May 2015 Television programmes delivered to and stored within the BBC archive have always been tape based. This high pro le project moved from tape to a digital le based delivery and archive mechanism. The process involved the ingest of programmes and a valida on stage including DPP compliance checks, crea on of low res proxies and exports to the archive, na ons and other des na ons. The role required a Test Strategy to be de ned and implemented. Based on the requirements and solu on, automa on tes ng was selected as the appropriate approach using Cucumber and Ruby with Github and Jenkins used as the repository and scheduling respec vely. The nature of the project also required a substan al focus on non-func onal performance and failover tes ng, which was automated using iPerf. The project is now live with no reported defects by business users since its launch. Programme Test and Trial Manager | London, UK SKY | Feb 2011 – May 2014 Migra on of TUK (O2 and BE) broadband and telephony services. Sky acquired 500k customers across the two brands with the inten on of migra ng both the accounts to Sky BSS systems and the services onto the Sky network. The programme team was challenged to complete all migra ons within 12 months with minimal churn. In order to achieve these goals, migra ons would need to complete with aggressively high volumes and therefore the quality of tes ng and trial phases would have a signi cant bearing on its success. The role required de ni on and implementa on of the Test and Trial Strategy to include full E2E quality assurance and ownership of programme wide cri cal defects/issues and repor ng into the technology and business stakeholders to provide progress updates across the teams. Test Manager / Head of QA | London UK TalkTalk Plc | Feb 2010 – Jan 2011 TalkTalk provide broadband and phone services to residen al and commercial customers and acquired AOL and Tiscali customers. The role required de ni on and implementa on of a test strategy to validate the successful migra on of both AOL and Tiscali accounts/services to TalkTalk’s systems/network without impac ng exis ng func onality. Furthermore the test approach had to facilitate the quick turnaround of business CRs which was achieved by introducing mul ple integrated environments and automa on of regression tes ng. An o shore resource model (team of 40) was used and introduc on of an addi onal o shore vendor to foster a compe ve working environment proved successful. The migra on of all AOL customers completed in September 2010 and Tiscali customers completed in January 2011. Founder| Dubai, UAE ClearView Solu ons Oct 2008 – Jan 2010 ClearView Solu ons was formed to provide I.T consultancy and Business Development for companies in the US/ UK without a physical presence in Dubai. Addi onally ClearView partnered with a global recruitment company to provide a VIP visa processing service for its clients. ti ti ti ti ti ti ti ti fi ti ti fi ti fi ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti fi ti ti ti ti fi ti ti ti ti ti ti ti ti ti ti ff ti fi ti fi ti ti ti ti ti ti ti ti fi ti fi ti ti ff ff Business Analysts and Test Manager | Ramallah, Pales ne Jawwal | Sep 07 – Sep 08 Jawwal is the sole mobile telecoms service provider in Pales ne. Due to the proposed arrival of a compe tor they iden ed CRM as an area of improvement and purchased Siebel eCommunica ons. The role was ini ally as a Business Analyst and then later in the project Test Management du es were added. Business and func onal requirements were captured from business users and speci ca ons produced. Design and development teams were closely supported to assist in understanding of business processes and requirements. A test strategy for System Tes ng, SIT and Performance tes ng was de ned and a small team of 8 o shore test analysts were lead to ensure high quality of manual tes ng against requirements. Programme Test Manager | Dubai, UAE Du | May 2006 – Jun 2007 Du was created by EITC to provide a mobile telecoms service to customers in the UAE to compete against E salat, which at that me was the sole provider in the country. The role was to manage and develop a team of 50 outsourced Test Analysts and Leads un l the company launched in March 2007 including an environments and con gura on management team. The team and test strategy was implemented while under extreme pressure to deliver to an aggressive launch date. Func onality including post-paid and prepaid payment via a payment gateway, billing systems, IVR, web based self-serve and POS was delivered for launch. Test Manager | London, UK AOL | Oct 2005 – Apr 2006 AOL ini ated a programme to transi on their customer base and organisa on to take advantage of the business opportuni es of Local Loop Unbundling in the UK and establish themselves as a Telco. This included crea on of new customers and migra on of exis ng accounts. The role was to build and lead a team of Test Analysts to perform Systems and Systems Integra on Tes ng. A small, highly technical team of 6 Test Analysts was built to pair with development resources within an Agile framework. All itera ons went live on me with no subsequent defects found in produc on. Test Manager | London, UK Hutchison 3G UK | Jun 2002 – Oct 2005 Hutchison 3g ini ated a programme to deliver a mobile service to compete against well established providers. This was the rst implementa on of 3g services in the UK. The role between Jun 02 – Oct 05 was to manage a Systems Integra on Tes ng (SIT) team focusing on provisioning, media on and wholesale and retail billing. Addi on integra on with payment gateway, commissions and CRM systems was required dependent on the project/CR being delivered. During the 3 years in the role, no defects were found by subsequent tes ng phase (User Acceptance Tes ng). As a result all areas under my management were not tested by UAT as it was felt unnecessary. I also managed defects from all other SIT teams that were not resolved within an acceptable meframe. In addi on to CRs and regression tes ng I lead several high pro le projects including, billing convergence, a customer database migra on and implementa on of a pre-paid solu on. Test Lead/Analyst | London UK Hutchison 3G UK | Dec 2001 – Jun 2002 Successful full system and systems integra on test of wholesale billing and payment gateway solu ons. Structure and quality of test cases prompted them to be used as a standard across the department to be used by all Test Analysts. Project Manager | London UK Intec Systems | Nov 1999 – Sep 2002 Business and IT Consultant for market leader of Interconnect billing system. Responsible for full Implementa on lifecycle encompassing pre-sales, project management, analysis, so ware installa on, user training, product management. Also acted as support for consultants in the eld. _______________________________________________________________________________________ About me fi ti ti ti ti ti ft ti ti fi ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti ti fi ti fi ti ti ti ti ti ti fi ti ti ti ti I love to travel and have done so extensively around Southeast Asia, I would love to explore South America more having spent some amazing me in Havana. I genuinely enjoy going to the gym every day (even on leg day!) as I nd it gives me a sense of wellbeing and relaxa on.