Nathalie Gonzalez

NATHALIE GONZALEZ ● Bogotá, CO ●-I am Nathalie Gonzalez a business administration professional with more than three and a half years of experience in administrative and technical support roles, I have developed a solid foundation in process management, customer service and problem solving. My background has allowed me to acquire skills in billing, logistics, handling sensitive information, database administration and technical support. I have successfully implemented new strategies that have optimised operational efficiency and improved customer satisfaction. My ability to adapt to different environments and my focus on finding solutions make me a valuable asset to any team. I am proficient in the use of IT tools and possess excellent verbal and written communication skills.’ EXPERIENCE Billing Specialist - Logistic Coordinator Apr. 2022 - Currently LEAN SOLUTIONS GROUP | Bogotá, Colombia • Comprehensive invoice management, from issuance to chargeback or refund. • Verification and reconciliation of data to ensure accuracy with the database. • Protection of confidential customer and debtor information. • Creation of databases and guidelines to optimise processes. • Training of new employees with invoicing skills. Technical Support Advisor Apr. 2021 - Apr. 2022 TELEPERFORMANCE S.A. | Bogotá, Colombia • Technical troubleshooting of devices and applications. • Interaction with customers to provide assistance and resolve queries. • Handling and protection of sensitive data and confidential customer information. • Management of refunds according to company policies. • Calendar management for the allocation of technical support appointments. Administrative Manager Jan. 2020 - Jan. 2021 ECOPETROL S.A. | Bogotá, Colombia • Design and implementation of new operational processes. • Interaction with customers and resolution of queries. • Information management in CRM and databases. • Planning and coordination of meetings and trips. • Document creation and management. Administrative Assistant Aug. 2017 - Jan. 2018 MPS MAYORISTA DE COLOMBIA S.A. | Bogotá, Colombia • Support in daily administrative tasks. • Entering and updating information in databases. • Interaction with customers and resolution of queries. • Execution of operational tasks such as creation of purchase orders. EDUCATION NATIONAL LEARNING SERVICE - SENA | Technician Software Development - UNIVERSITY INSTITUTION POLITÉCNICO GRANCOLOMBIANO |Graduate degree in Business Administration- NATIONAL LEARNING SERVICE - SENA | Technologist in Administrative Management - NATIONAL LEARNING SERVICE - SENA | Technician in Administrative assistance - SOFT SKILLS Attention to detail | Problem-solving | Documentation management | Calendar management | Email screening & replying | Time management and organization | Adaptability and flexibility | Teamwork and collaboration | Customer service orientation | Creativity | Adaptability. TECHNICAL SKILLS Basic computer knowledge (Microsoft Office, G suite-google) | Handling database software (Excel, Access, MySQL) | Management of sensitive information (Bank Information, Customer Information) | Accounting management | Travel arrangements | Transcription and shorthand skills | Persuasive writing techniques | Data Analysis | Digital Marketing | artificial intelligence | Basic programming language in: HTML5, CCS+ AND Python.