Natausha M Bushell

NB natausha bushell- Objective 5 years of Customer Service experience, Administrative Assistant and Claim Processing. Expertise in Microsoft Word, Outlook, and PowerPoint. TECHNICAL SKILLS Troubleshooting skills on various devices, systems, and software apps. Uninstalled and reinstalled apps in Google Play store and Apple store. Strong technical skills including the ability to download products, install applications, navigate internet browsers and familiarly with operating systems including Window. Skills Great interpersonal, analytical, and critical thinking skills. Good multi-tasking ability. The ability to type 76 wpm and proficient in CRM software, outlook, and Microsoft Office. EDUCATION AAS Business Administration Oakland Community College GPA: 3.32 Natausha bushell Experience ADMINISTRATIVE SPECIALIST BUSHELL MEDIA INC • • AUGUST 16 - PRESENT Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Process payroll in QuickBooks Enter 1099 and W’2 worker information in QuickBooks Create and process invoices Arrange conferences, meetings, and travel reservations for office personnel. Complete forms in accordance with company procedures. Compose, type, and distribute meeting notes, routine correspondence, and reports. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Locate and attach appropriate files to incoming correspondence requiring replies. Mail newsletters, promotional material, and other information. Made cold calls Maintain scheduling and event calendars. Make copies of correspondence and other printed material. Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. Customer service specialist • apac staffing • october 15 – July 16 Assigned by APAC Staffing Temporary Agency to serve in Customer support roles fin the healthcare sector for AON Retiree Health Care Created reports, tracked submitted claims, and determined if more information is needed to validate claims Handled appropriately highly confidential and sensitive information Checked and validated that documents have been received by the customer in the doc imaging system Successfully completed customer service assignments for AON Retiree Health Services. Service Focus: Adapted to diverse work styles and consistently provided friendly, personable service. Researched information pertaining to the account, in the Captain's log system Maneuvered in and out of several programs simultaneously . CUSTOMER SERVICE SPECIALIST • COLLABERA STAFFING • NOVEMBER 13–FEB. 14 Assigned by Collabera Temporary Agency to serve BCBSM in Group Insurance support roles for clients in the healthcare sector Answered over 70 inbound calls daily Made outbound calls Followed department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). Rerouted misdirected inquiries. Evaluated and price/adjudicates claims/inquiries. Interacts with others inside and outside the organization to resolve the inquiry/claim related problems Hit the Ground Running: Learned organizational processes, policies and procedures with minimal ramp-up time. Successfully completed administrative assignments for BCBSM Focus: Adapted to diverse work styles and consistently provided friendly, personable service. ADMINISTRATIVE TYPIST •WAYNE COUNTY HEALTH DPT. JUNE 01–JUNE 11 Performed client intake and data entry services Determined eligibility of Food Supplement Food and State Medical Insurance Programs Successfully grew our monthly caseload by 25% in 6 Months. Sorted and filed client records Draft reports, letters, and emails as per instructions Provided quality Customer Service Scheduled Appointments Answered inbound calls