Natasha Hylton

NATASHA HYLTON - or - -2900 - CUSTOMER SUPPORT New Braeton,Portmore, St Catherine Summary Highly motivated and professional Customer Support and Sales Representative with over 6 years of experience within the BPO/Call Centre industry. Proficient in building strong relationships, employing effective negotiation techniques, and leveraging data analysis to drive revenue growth and exceed sales targets all while providing exceptional customer service. Exhibit outstanding communication and interpersonal abilities, with a demonstrated aptitude for both independent work and collaborative teamwork. Education Professional Experience Greater Portmore High School Customer Service Representative School Leaving Certification- Sutherland Global| 2022 - 2023 Skills Strong organizational and time-management skills Exceptional communication and interpersonal skills Ability to work independently and as part of a team Detail-oriented and able to handle multiple tasks simultaneously QUALIFICATIONS Answer inbound and external calls from clients Providing technical support when necessary Assisting clients with navigating the Airbnb website Experience using Zendesk Create tickets to keep record of reported issues and how they were solved Assist clients through various channels email ,messaging and phone Customer Service Representative HGS Health Care|- Brand Ambassador for Humana Customer Service Answer inbound and outbound calls from customers to assist with issues Transferring necessary calls Create tickets to keep record of reported issues and how they were solved Caribbean Examination Council English Language -Grade 2 Social Studies- Grade 2 Caribbean History- Grade 3 Religious Education- Grade 3 Principles of Business- Grade 3 Food and Nutrition- 3 Sales Representative Alorica |- Worked with AT&T to sell movie channels products to customers Answer various questions from customers Build rapport Transfer Calls when necessary Assistant Secretary References National Solid Waste Management | July 2013-August 13,2013 (Summer Employment) Filing customer's complaint on waste collection Answer inbound calls from external clients and make a record of their complaint Attend meetings, make note of what happens in each sessions Sales Representative Promote Me International | February 2017 Sold motor vehicles Roberta Smith Former Supervisor at Alorica-- Alrick Davis Justice of the Peace -