Nataša Miličević
Quality Assurance Analyst
Attention to detail, adaptability, fast learning and good communication skills are my main advantages.
I'm a goal-oriented person and I believe constant improvement is necessary. I look forward to every new
challenge.
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WORK EXPERIENCE
Barcelona, Spain
SKILLS
MSO Production Planning Junior Project/Prog
Mgmt Analyst - QA
NCR Corporation
Outlook
Excel
05/2017 – 07/2019
Tasks
Monitoring of incoming and outgoing calls, and chats to ensure
quality customer service and compliance with regulatory
requirement.
PowerPoint
Word
Evaluation of audit findings and providing positive and
constructive feedback.
AutoCAD
Submitting daily reports and recommendations for performance
improvement.
HTML, CSS
Coordinating and providing performance coaching sessions.
Javascript
Help Desk Specialist - Walmart, US
NCR Corporation
CERTIFICATES
05/2015 – 05/2017
Tasks
Providing customer service via phone, chat and email
Supporting IBM registers and NCR Self Checkouts, remote
troubleshooting of reported problems with POS equipment
Software QA testing - Cubes School
(09/2018 – 03/2019)
Junior knowledge in both manual and automation testing.
Managing escalations, cooperating with Level 2 teams and other
vendors.
LANGUAGES
Providing training for new hires
Serbian
English
English Language Consultant
iTutorGroup
Spanish
04/2017 – 05/2018
German
Tasks
Helping students understand, speak, read and write in English
Modifying assignments and activities to meet the learning needs
of students
INTERESTS
Linguistics
Translator/Writer
Freelance
DIY projects
2010 – Present
Bowling
Tasks
Translation: English to Serbian and Serbian to English
Writing articles and essays in English language
EDUCATION
Architectural Technician
Architectural Technical School
09/2003 – 06/2007
Belgrade, Serbia
Reading
Digital drawing
Furniture restoration
Traveling
