Nataly Serrano

NATALY SERRANO- PROFESSIONAL SUMMARY Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Utilizes superior communication, presentation and time management skills to achieve maximum efficiency and high-level customer loyalty. Sunset, TX 76270 SKILLS • • • • • • • • • Relationship Building Industry Networking Technical Support Professional Telephone Demeanor Appointment Scheduling Administrative Support Filing Spreadsheet Management Data Entry WORK HISTORY PFS Investments - Registered Representative Dallas, TX • 02/2021 - Current • • • • EDUCATION Licensed in Securities Texas • 02/2021 Investments And Securities Passed SIE, Series 6, Series 63, & Series 65 Exams for securities licensing International Open Academy 03/- Hour TESOL Certificate Course: Teaching English As A Second Language(ESL) Estrella Foothills High School Goodyear, AZ • 05/2013 Interviewed clients to better understand financial positions and assets ready for investment. Communicated with clients to provide high level of service, assistance, and to obtain new opportunities and repeated business Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions. Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. Primerica - Life Insurance Agent Dallas, TX • 10/2020 - Current • • • Analyzed customers' financial situations to recommend appropriate life insurance policies. Worked closely with underwriting to reassess rates for clients, resulting in better pricing and at times reversing denial of coverage. Explained advantages, features, and disadvantages of various policies; resulting in a conversion rate of 90% Ruben Luna Realtor - Real Estate Inside Sale Agent Avondale, AZ • 04/2020 - 10/2020 • • • High School Diploma Generated leads for sales through cold calls and referrals. Worked closely with clients and loan officers to facilitate appropriate loans, and improve credit reports. Educated clients on sales and buying processes and advised buyers on making decisions. DaDaABC - ESL Teacher 04/2020 - 10/2020 • • • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance. Developed activities and facilitated technology to diversify instruction. Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension. DownEast Outfitters - Shift Lead Goodyear, AZ • 12/2017 - 05/2018 • • • Delivered superior training and leadership to boost performance and help team members achieve performance targets. Completed store opening and closing procedures. Helped store management meet standards of service and quality in daily operations. Yesenia Espinoza Associate Broker Realtor - Administrative Assistant Goodyear, AZ • 02/2016 - 04/2018 • • • • Coordinated appointments to show tenants and buyers prospective homes. Promoted properties to target audiences to enhance revenue generation. Handled over 20 weekly home sales, working with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers. Maintained detailed property lists in ARMLS to accurately promote properties and meet client needs.