Nataliia Smirnova

Nataliia Smirnova Date of birth: February 20th, 1999 Phone/WhatsApp: +38 - E-mail:- Skills: Adobe Photoshop Adobe Illustrator Canva CorelDraw (basic) Adobe Indesign (basic) 3D Maya (basic) Slack Evernote Asana Google drive MS Office Hubspot configuration (non programming) Wordpress configuration (non programming) Typing speed: 135 CPM / 30 WPM Data entry Data processing Data administration Instagram management Facebook management Understanding of CRM Mailchimp Portfolio: Here you can see my design portfolio: https://www.behance.net/natschil Work Experience: Front Desk Agent for a 3 star hotel Jun 2019 - Sep 2020 Graphic Designer for an owner of several small businesses Jun 2018 - May 2019 Instagram page manager for a business training-games club Jul 2018 - Nov 2018 Administrator for a hostel Oct 2017 - May 2018 Database manager for an international Inbound marketing company (project work) Jul 2017 - Aug 2017 Designer, copywriter, SMM manager, email marketing manager, event manager for an educational center Jun 2015 - Aug 2017 Languages: Russian: native Ukrainian: fluent English: advanced Spanish: pre-intermediate speaking&writing, intermediate understanding Additional education: Training sessions in Sep 2017 - Mar 2018 Advocacy; Organizational capacity assessment for Non-governmental organisations (NGOs); Strategic Planning; Operational & Marketing Planning; NGOs & Local Government Communication; Legal Principles of NGOs Operation; Organisational Development of NGOs; Project Life Cycle; Effective Project Management; Fundraising; Monitoring & Assessment; Psychosocial support of internally displaced persons (IDPs); Human Rights; Gender equality; prevention of gender-based violence, Basics of security management, Financial Management, Communications of NGO and PR. Business-games in- CashFlow (training-game on financial literacy, 6 times), Red&Blue (training-game on teamwork and negotiations, 4 times) Intensive in Oct 8th-10th of 2017 Intensive for community development Course in Apr-May 2017 Graphic design 2D: Page making in Adobe InDesign Training sessions, workshops in- Time-management, Freewriting, Copywriting as a real source of income, Personal finances management, Resistance to manipulations, Resultative negotiations, Visual thinking, Inbound marketing - How to sell without “selling” Course in Oct-Dec 2016 School of active selling in В2В Course in Jul-Oct 2016 3D graphic: Autodesk Maya. Modeling and texturing Course in Apr-Jun 2016 2D graphic design Education: Institution Dates City Level Sep 2014 - May 2016 Grammar school Kyiv, Ukraine Forms 10th-11th Sep 2005 - May 2014 3 different schools SPb, Russia Forms 1st-9th Official tests results: Year Test Results 2019 IELTS 7/9, level of English - C1 2016 External independent evaluation (EIT) in Math 186 points out of 200 2016 EIT in Ukrainian Language and Literature 181 points out of 200 Volunteering experience: Volunteer on events Events: OLEROM FORUM ONE 2017; Blockchain day 2017; “Labyrinth of health” (2017); Trainings “Finance management for business owners”, “Effective leader”, “Creation of a strong team”, “Systematization of business”, “Strategy 2019” organised by the Business Constructor (2018); OLEROM FORUM ONE 2018; Investment summit (2018). My part: helping visitors to navigate; consulting visitors about an event; welcoming visitors and checking them in. English teacher assistant in Thailand, Nov-Dec 2016 My part: speaking English with students of 4th-9th grades; helping students to work on pronunciation; checking of notebooks; physical help to the teacher. Detailed Work Experience: Front Desk Agent for a 3 star hotel Jun 2019 - Sep 2020 The hotel had 295 rooms. I had day and night 12-hour shifts. The job was to check guests in and out, communicating with other hotel services and caring for guests to have the best experience staying in the hotel. I worked with check-lists and written standards. The hotel's team communicated via the Bitrix 24. During night shifts I was doing night audit, preparing cash for collection, processing documentation. The hotel had a big amount of regular customers as well as tourist groups. There was also a flow of new customers including ones coming from outside as the hotel was close enough to the city center. I worked with Fidelio and TESA. My supervisor was telling me that I'm the part of the team that adds system to the work process. She valued my attention to details & my willingness to take on responsibility. Graphic Designer for an owner of several small businesses Jun 2018 - May 2019 This was a remote job for a person that was my employer before when I worked in an office. I used Adobe Illustrator, Adobe Photoshop, CorelDraw. I was making layouts for different printing materials: flyers, brochures, business cards, posters and so on. I’ve created 1 logo and took part in creating another one. I also was providing images for Facebook and Instagram such as event covers, avatars, and pictures for posts. Here you can see my design-portfolio: https://www.behance.net/natschil The employer called me a designer that is easy to work with and repeatedly told that I had a talent. My working term had been arranged and the employer knew half a year beforehand when I would leave. Instagram page manager for a business training-games club Jul 2018 - Nov 2018 This was a part-day job and I worked from home. The Instagram page belonged to a business training-games club. From July to September I was the one person in charge of the page. I was looking for the content, writing texts, creating images for posts with Adobe Photoshop, posting stories, choosing right hashtags and answering comments. Then my employer and I agreed on other terms so during November and December my duties were to look for the content and create images for posts. The club owner was satisfied with my job. He invited me to come back at any time and said that he would always have a place for me in his team. I left the job due to the lack of time. Administrator for a hostel Oct 2017 - May 2018 I worked alone at a shift and so was responsible for all parts of the hostel services. I got a one-day internship and immediately started working. All the additional learning and support I got during my first working weeks. Approximately 50% of guests were foreigners because the hostel was placed in the city center. I had 24-hour shifts during which I could sleep at nights. Though I had to always be available by phone and to stay up late if the hostel was expecting night check-ins. My duties included: checking in guests, calling arriving guests in order to know if they would arrive, preparing beds for new guests, cleaning the hostel, receiving accommodation payments, booking places via phone, silence control at nighttime. During my shift I communicated with arriving guests via Booking, WhatsApp, Viber, Telegram. The hostel used the booking program HotelMS and all the reports were in paper. The hostel owner called me one of her best employees. She especially valued my sense of responsibility and a desire to give the best service possible. I left the hostel because I got a job proposition from one of my previous working places on new terms. Database manager for an international Inbound marketing company (project work) Jul 2017 - Aug 2017 This was a temporary project job. I worked remotely and my salary was calculated by the number of hours. All the communication was in English via Slack. My working hours were tracked with the Harvest App. The employer was a company that helps businesses to build long-term relationships with clients using Inbound Marketing. I was getting different tasks from team members. These tasks mainly contained some simple operations with data such as checking and editing. I worked with instruments and programs which were new to me. Each task I got had clear instructions. I was studying them, understanding the principle and then I would start completing the task. During the project, I got some experience in HubSpot and Wordpress. The working term is short because the company needed additional team members only for this project. Designer, copywriter, SMM manager, email marketing manager, event manager for an educational center Jun 2015 - Aug 2017 I worked in different spheres according to the employer's needs. Here is the work I was doing as an email marketing manager: sending invitations to free and paid events via different email services (we’ve tried Google-groups, Mailchimp, Unisender, Sendpulse); creating a schedule for a large number of letters; creating a design for letters, improving open and click rate. Meanwhile, I managed a Facebook page. That is, I was creating Facebook events, posting invitations to and photos from events, engaging with our followers in comments. My copywriting experience in this job consisted of writing more than 300 selling texts for events. I firstly used the AIDA model and then a standard layout that we created for the center. As a designer, I created more than 800 Facebook event covers as well as some flyers, banners, and images for posts. I mainly used Adobe Photoshop and sometimes Adobe Illustrator. I worked as an event manager for 5 weeks during which I organized 2 courses and 5 master-classes. I worked with a warm client base and trainers’ contacts were provided by the center. At this job, I got experience of working with CRM bitrix24. I also participated in weekly team meetings, yearly strategic sessions and occasional training sessions for the team. I repeatedly was receiving positive feedback from our leader for my diligence, responsibility, self-learning and a desire to grow. I didn’t want to leave this job and it was hard for me to do so. However, I had to make this decision because of an insufficient salary.