Nataliia Shvydka

NATALIYA SHVYDKA Date of birth: 1 June 1989 Citizenship: Ukraine Phone number: - Email:-EDUCATIONAL BACKGROUND: 1st High Education (2006 - 2012, Kyiv, Ukraine) National Aviation University Master of Science: Management of foreign economic activity 2 d High Education (2009 - 2012, Kyiv, Ukraine) National Aviation University Bachelor Degree in Law Experience 1. CHESS WIZARDS & APOLLO COMPANY Position Administrator Assistant/Project Manager Period December 2017 Responsibilities:                     Handling and solving daily CEO tasks Assistance as a Project Manager ( managing multiply projects) Leading projects Creating the books(in InDesign, Illustrator programs) Phone calls to the instructors Interacting with different departments Booking accommodations, making travel arrangements, arranging meetings Organizing and following up on work to be done in the projects Handling documents confidentially Communicating with team members Preparing the presentations Coordinating team daily tasks Creating agendas for business meetings Researching and supporting all business matters Coordinating with IT team Supporting company-wide projects Organize and maintain business-related documentation Scheduling and managing a highly active calendar Leading the meetings via Skype and the Trainings for new team members Keep records and accounts 2. CELEBRITY CRUISES COMPANY Position Period Guest Relations Officer March 2015– till October 2017 Responsibilities:  Providing all services of the Guest Relations Desk including, lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements  Answering inquiries pertaining to Guest Relations services and general information  Responding to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening  Taking ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction  Maintaining knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests  Assisting the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts. 3. HYATT REGENCY KYIV Position Period Business Centre Administrator July 2010 till March 2015 Responsibilities:            Responsible for check-in and check-out Interacting via phone and email Sending faxes Providing information to hotel guests Performing translations both oral and written Handle and resolve customer issues Obtain and evaluate all relevant information Preparing monthly reports Arranging meetings for the groups in the Business Centre of the Hotel Coordinating the meeting, following up with the relevant departments regarding the supplies Assisting General Manager with the requests 4. FNIN COMPANY Position Period Call Centre Administrator May 2007 – October 2007 Responsibilities:       Taking orders by obtaining and verifying information Providing information regarding the investment projects Enter orders by transmitting information. Provide product/service information Maintain call center database by entering and verifying information Update job knowledge by participating in educational opportunities. ADDITIONAL INFORMATION Languages: English – Fluent Russian – Native Ukrainian – Native Certificates:    Business writing Design project Time Management PC:  Advanced PC user (Microsoft Office Programs)  TTG, POS, AS400, ASR – Ship’s operation system         Adobe InDesign, Adobe Illustrator, Adobe Photoshop StarAct Smartsheet Calendly Panda doc, MailChimp Bitrix Hotel Opera, Micros system Google docs Skills: Computer literacy A customer-oriented and professional attitude Quick Learner An outgoing personality Outstanding communication abilities Excellent organizational skills Detail - oriented Multitasking Ability to think creatively Excellent interpersonal and communication skills Responsible Honest, friendly Super organized Active and self-motivated person Time management skills Project management Work Experience in the USA (Work & Travel program) 1. SFDK, Entertainment Park, (California) Position Period Coordinator at Guest Relation Service June-August, 2008 Responsibilties:  Welcoming Guests to the park  Checking the tickets  Deal with Guest concerns and assist as needed 2. Dollar General Store (Florida) Position Period Manager Assistant May- September, 2009 Responsibilties:  Supervision of the shipping and maintenance department.  Responsible for the computerized warehouse management and processing system of the order  Maintained the close relationship with the customers and vendors through impressive communication skills  Operating scanners, scales, cash registers, and other electronics.  Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer