Natalie Mupeso

Natalie Inutu Mupeso Suba Lusaka Zambia •-• - • linkedin.com/in/natalie-mupeso-a3698a106? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app Dedicated professional with two years experience in sales, marketing and logistics, enhancing customer satisfaction by 25%. Expertise in digital marketing and operational optimization. EDUCATION Bachelor of Arts in Politics and International Relations University of Lusaka Jun 2016 - Apr 2022 International Baccalaureate Diploma International School of Lusaka International General Certificate of Secondary Education International School of Lusaka Jun 2013 - Jun 2015 Jun 2010 - Jun 2013 WORK EXPERIENCE Procurement & Logistics Assistant Nov 2023 - Sep 2024 Chemsol Scientific Limited Lusaka, Zambia Promoted to Procurement & Logistics Assistant due to exceptional performance, taking on increased responsibilities to drive operational efficiency. Spearheaded the entire procurement process, from order placement to delivery, ensuring seamless operations and timely fulfillment of orders. Enhanced management of customer and supplier relations, leading to improved business satisfaction and stronger partnerships. Monitored delivery status meticulously, ensuring all deliveries were made on schedule and maintained regular communication with suppliers regarding order updates and changes. Reduced order delays by ten percent Provided exceptional customer service by promptly responding to inquiries via phone and email, maintaining high levels of client satisfaction. Increased customer satisfaction due to resolving customer queries within three hours. Developed strategic relationships with logistics providers, optimizing shipping processes and reducing delivery times. Evaluated supplier performance based on quality, delivery time, and pricing structure, ensuring alignment with company standards and resolving invoicing discrepancies or product defects efficiently. Assistant May 2023 - Nov 2023 Chemsol Scientific Limited Lusaka, Zambia Secured a permanent position at Chemsol Scientific LTD after a successful internship with Challenges Zambia, demonstrating exceptional performance and dedication. Assisted in sales and marketing operations, contributing to improved customer satisfaction and achievement of sales targets, leading to a promotion to Procurement and Logistics Assistant. Managed office maintenance and handled petty cash, ensuring smooth daily operations and financial accuracy. Coordinated walk-in customer sales and managed drivers' schedules, optimizing customer service and logistics efficiency. Organized company files using a document management system, maintaining up-to-date and easily accessible data. Streamlined document retrieval time by ten percent. Supported the CEO with various tasks, including appointment setting and delivery collection, ensuring efficient time management. Identified customer needs promptly and efficiently, enhancing customer satisfaction and loyalty. Contributed to digital marketing strategies and content development, managing social media pages like LinkedIn and Facebook to enhance brand presence. Grew the company's social media following by twenty percent Junior Associate Dec 2022 - Mar 2023 Challenges Zambia Lusaka, Zambia Applied and was selected for the Youth to Work program, a partnership between Standard Chartered Zambia and Challenges Zambia, leading to placement at Chemsol Scientific Ltd as an intern. Developed and implemented a comprehensive customer complaint policy, enhancing client satisfaction and operational efficiency. Collaborated with team members to achieve project goals and meet targets, demonstrating strong teamwork and communication skills. Presented analytical findings to stakeholders in a clear and concise manner, facilitating informed decision-making. Monitored industry trends to keep clients informed of potential threats and opportunities, ensuring proactive business strategies. Mitigated risks by evaluating current and anticipated business operations, identifying potential issues and implementing solutions. Developed strategic plans to improve client performance and profitability, contributing to business growth and success. Retained as an employee at Chemsol Scientific Ltd post-internship, reflecting the value and impact of contributions made during the internship. Women's Platform Intern Mar 2022 - Sep 2022 Scalabrini Centre Cape Town Cape Town, South Africa Improved the organization's communication efforts Assisted with client interactions by efficiently managing walk-in clients and online queries, ensuring high-quality customer service and satisfaction. Designed comprehensive content for upcoming events, playing a key role in the successful planning, support, and execution of both virtual and in-person engagements. Demonstrated strong telephone etiquette by effectively handling difficult calls and maintaining a professional demeanor at all times. Contributed to the creation of marketing materials, including emails, newsletters, and website copy, enhancing the organization's communication efforts. Generated innovative ideas for creative content initiatives, significantly contributing to the organization's marketing strategy. Managed customer service inquiries through social media platforms, ensuring timely and satisfactory responses to boost customer engagement. Collaborated with team members to maintain consistency and clarity in all communications, avoiding industry-specific jargon for broader understanding. Diligently proofread all content and communications to ensure accuracy and professionalism, maintaining an error-free presentation. PROJECTS Coca- Cola Quality Assurance Survey Oct 2018 - Oct 2018 Quality Assurance Coordinator – Coca-Cola (Lusaka) Collaborative project with Mintel Led the operation to perform comprehensive quality assurance checks on Coca-Cola's refrigerator units across Lusaka, in collaboration with Mintel. Conducted thorough assessments of refrigerator units in over 100 retail locations within Lusaka, ensuring all units met Coca-Cola's operational standards. Collected and documented data on the condition and functionality of refrigerators, capturing photo evidence of each unit. Efficiently logged all findings into Mintel’s operating website, ensuring accuracy and timeliness of data entry.Ii Identified and resolved over 40 percent of operational issues, improving overall refrigeration performance and customer satisfaction across the region. SKILLS Soft Skills, Design Skills: Problem Solving, Communication,Time management, Multitasking, Purchase Order, Record Keeping, Internal Systems Management, Microsoft Suite, Google Suite, Canva, Salesforce, Sage, Zoho Suite, Social Media Management, Content Creation, Customer Service, Process Optimization Social Media Management Content Creation Process LANGUAGES English (Native proficiency) • Spanish (Elementary proficiency) • Nyanja (Elementary proficiency) CERTIFICATIONS Youth Capacity Building Training by African Union and Impact Her Future Program Leader by Chartered Management Institute Tony Elemulu Foundation Entrepreneurship Program by Tony Elemulu Foundation REFERENCES Wanzi Daka (Consultant in Medical Field) •-,- Kasonde Kashulwe (Project Manager at Challenges Zambia) •-, - Shingirai West (Founder Timely Interactions) •-, - Oct 2024 May 2023 Aug 2022