Natalie Lee

NATALIE LEE BUSINESS MANAGER REMOTE BUSINESS SUPPORT ABOUT ME With two decades of Senior Executive experience partnering with CEOs, Executive Directors and Leadership teams for top performing global businesses such as Macquarie Group, Deloitte, eBay, Blackmores & Starlight Children's Foundation. Being adaptable, agile and discreet is paramount at all times - a great passion of mine is to support extraordinary leaders. I am a self-motivated and highly driven individual who demonstrates the ability to work with management and employees of all levels. I pride myself on building strong relationships, managing competing priorities and a proven track record in managing tasks and delivering beyond expectations. With phenomenal attention to detail, I am a concise written and verbal communicator. I enjoy a role that is challenging, varied and I am never afraid to take on new responsibilities. The Management style I respond best to is Inspirational Leadership. ACCOMPLISHMENTS Representative for the REACH Foundation 100km trek across the Larapinta Trail in Alice Springs. Raised over $9K in less than 10 days. Nominated for Executive PA of the Year 2014 Chairperson for eBay Ronald McDonald House Charity 'Make a Meal' volunteerings Volunteer for Starlight Children's Foundation CONTACT DETAILS Mobile:- Email:-Address: 49 Albion Street, Waverley NSW 2024 BEYOND VIRTUAL (FOUNDER & DIR.) Business Manager February 2020 to Present Executive Support Supporting Entrepreneurs, small business owners & online businesses Complex diary management Customer and client first point of contact Ensure smooth running on daily business priorities / projects Inbox management, actioning emails, follow up and filing Proactively and efficiently provide administration support Project manage and coordinate all events Prioritising, managing and tracking multiple projects Manage multiple banking accounts, personal banking, invoices, AMEX, Xero for business Manage all personal appointments Authorised representative for AMEX Centurion Accounts, arranging complex overseas and domestic personal travel, including transfers, restaurant reservations, personal appointments, destination maps, directions, flights, car transfers and hotels etc. Cars, boats, firearms registration, renewal and insurances Assist personal accountant, manage receipt bank and ensure all business and personal related charges are filed Manage persona filing Ability to work autonomously in a fast-paced environment having worked remotely on a full time basis Company Profiling Design social media - Instagram, FB, LinkedIn Social media management Proactively enhance social media profiles Manage and respond to all social media enquiries Operations Management Creative presentation and great design skills Produce high quality presentations for investor updates, quarterly reviews and board meetings Procurement / Supplier first point of contact Key stakeholder relationships Provide communication & administrative support to Leadership team. Act as representative of the Executive and manage requests in a positive way With the abundance of accessible information these days it means there is mostly always a solution. With two decades of experience, I have learned how to do a million things I have never done before, created events and sourced items I never even knew existed! STARLIGHT CHILDREN'S FOUNDATION BLACKMORES GROUP Senior Executive Assistant supporting CEO EA | Business Manager supporting MD July 2019 to February 2020 (Maternity Leave) April 2016 to May 2019 Executive Support Complex business travel, including transfers, restaurant reservations, personal appointments, destination maps, directions, flights, car transfers and hotels etc. Proactively and efficiently provide executive administration support to CEO Prioritise workloads and liaise with teams when CEO required Write and distribute communication on behalf of CEO via various channels Manage & coordinate internal & external meetings and events as required Prepare agenda, presentation and speakers for all staff monthly meetings Manage and track CEO projects Executive Support Comprehensive international and domestic travel for MD, GM, Executive team and Leadership teams Proactively and efficiently provide executive administration support to MD. Prioritise workloads and liaise with teams when MD required Write and distribute communication on behalf of MD Manage & coordinate internal & external meetings and events as required. Prepare agenda, presentation and speakers for all staff monthly meetings Manage and track MD projects, strategy and vision Highly respected, trusted advisor and sounding board Support the Marketing team with Sydney Roosters & Collingwood Magpies Sponsorship. Client entertainment, Complex diary coordination, management and facilitate the smooth running of conflicting priorities Attend weekly Executive team meetings, coordinate agendas, minutes and action items Event management - manage internal/external meetings, lunches, dinners, offsite events and functions, including booking meeting rooms, venues, distributing relevant documentation to attendees and preparing/coordinating relevant material as required Managing Expense Claims – entering expense claims and ensuring that all relevant documentation is completed and submitted in a timely manner. Approving direct report expense claims. National Board Administration & Reporting Effective administration of the National Board & SubCommittees including correspondence and all reporting Organisation and coordination of Board reporting, arranging meetings, minute taking, travel & support Manage communication for the National Board and State Advisory Boards Assist the Volunteering team to ensure all security and safety checks for National Board and Advisory Board Members are up to date (WWC, Police check etc.) CEO Relationships Provide communication & administrative support to CEO relationships including industry, sector, government, major donors & philanthropists and major stakeholders Act as representative of the Executive and manage requests in a positive Starlight way CEO Profile Work proactively to extend & enhance CEO profile Liaise directly with PR & Social Media teams Manage media interviews, radio interviews, CEO profiling for online and print media Promote CEO profile across all social media platforms PA | EA Working Group Provide leadership & guidance to PA team Assist workload prioritization of out of general role Build projects to improve efficiency & effectiveness of administration processes & policies Board Administration & Reporting Effective administration of the Board reporting for all business units for the BioCeuticals and Fusion Health business preparing update & report for head office Managing Director Relationships Provide communication & administrative support to Leadership team. Act as representative of the Executive and manage requests in a positive way Managing Director Profile Manage media interviews, radio interviews, MD profiling for online and print media Assist Marketing team with company profile across all social media platforms PA | Business support group Provide leadership & guidance to PA and reception team Assist workload prioritization of out of general role Build projects to improve efficiency & effectiveness of administration processes & policies Mentoring and coaching business support team “There are so many people out there who will tell you that you can't. What you've got to do is turn around and say, I can. Watch me.” WINC (Formerly STAPLES) EBAY AUSTRALIA & NZ Executive Assistant supporting VP of Sales Senior Executive Assistant supporting CEO November 2015 to April 2016 September 2012 to April 2015 Executive Support Provided high level administrative support to the VP of Sales Management of diary, email and prioritise phone calls Managing emails to filter messages, flag and action emails Coordinate & attend the weekly Executive team meetings, agendas, minutes, action items. Approved expense reports on behalf of the VP direct reports Acted as delegate for Internal Systems Weekly Leadership Team meetings – this involved the coordination of agenda, minutes, action items Booking and coordination of international and domestic travel using the Online Travel Booking System– ensuring all travel requirements were met, travel approvals were approved, copies of invoices were kept and the itineraries provided by the travel company were accurate. Managed and coordinated agenda’s, travel and accommodation for visiting international Executives and other guests. Creation of PowerPoint presentations, Word documents, Excel spreadsheets, Executive Support Accurate and timely management of diary and meeting commitments including all relevant documentation in advance of each meeting and scheduled preparation time All business and personal travel, including transfers, restaurant reservations, maps, directions, flights and hotels etc. Manage CEO’s Direct Reports, queries, requests, travel, diaries and management team off-site’s Drafting announcements and communications on behalf of the Company, Management Team and CEO Maintaining key stakeholder relationships both Internal and External including EA’s of all Clients / Retailers Full ownership of Management Team’s calendar and travel itineraries (US and APAC) Processing of purchase orders and expense claims – adhering to expense policies and procedures Point of contact for all Business and HR related matters Budgets, financial and expense management and reconciliation Administration & Reporting Monthly sales reporting Update CRM | Dashboards Filing, scanning, faxing, preparing out going correspondence Agenda, minutes and action items for weekly Sales Team meetings Director Relationships Provide communication & administrative support to director reports and Leadership team. Act as representative of the Leadership team and manage requests in a timely and efficient manner Provided assistance to the President of Staples before the new President & EA were appointed Coordinated Sales Event Management Organised Annual Sales conference for 180 delegates Excellence Incentive Program for 60 delegates Event Management Company-wide event management full cycle inception to execution (up to $125k) Office Management including all team / staff events and various initiatives Team off-site’s, workshops, and events for all business units Organised Global and APAC Operations Reviews Create and manage client guest lists, invitations, entrée cards, run sheet and coordinate RSVP’s. Draft and arrange printing of menu cards, place cards and seating plans for luncheons and dinners Organisation of Global and APAC video conferences Chair of committee for eBay Inc. GIVE Team Foundation, Ronald McDonald House, eBay Team building and Staff Social Committee and Engagement Organiser for the eBay Inc. Annual Family Picnic Day, Melbourne Cup and Annual Staff Christmas Party eBay Ronald McDonald House Charity – Chairperson – Monthly ‘Make a Meal’ Dinners eBay Management Team and Business Unit Annual offsite / training / team building events eBay GIVE Team Champion - Charity and Fundraising all company events eBay Team quarterly events eBay Inc. Annual CEO Retail Dinners for Sydney, Brisbane and Melbourne Office Management duties Manage and mentor Administration Assistant (Direct report) Responsibility for management of the operations of the Sydney office “Life is a polynomial equation with a leading exponent of positive infinity, so you will never run out of solutions” MACQUARIE GROUP Executive Assistant supporting Global Head of Property, Investment Banking Division November 2006 to March 2009 DELOITTE Executive Assistant | Events Coordinator September 2009 to September 2012 Executive Support Accurate and timely management of diary and meeting commitments including all relevant documentation in advance of each meeting and scheduled preparation time All International and Domestic business travel, including transfers, restaurant reservations, maps, directions, flights and hotels etc. Manage EDs Direct Reports, queries, requests, travel, diaries and management team off-site’s Typing and coordination of all correspondence including drafting of client and internal emails Updating and maintaining client entertainment and meeting schedule Executive Support Accurate and timely management of diary, emails and meeting commitments Travel arrangements domestic and international with detailed itineraries Preparation and formatting of presentations to ensure they are concise and flawless Client Liaison and building strong relationships with internal and external stakeholders Maintain filing system for files/records, correspondence and presentations Financial Administration – timesheets, processing invoices and monthly expenses Administration Processing invoices and expenses Monthly AMEX expense reimbursement Answer and screen calls both internally and externally Handled inquiries from internal and external stakeholders Management of client records and registers New starters and internal transfers Administration and project support Produced accurate, formatted, skillfully typed documents and presentations within tight time-frames Answering phone calls (including media) and filtering and fielding where appropriate Event Management | Psychometric Evaluations & Workshops Extraordinary Leader program development Catering, workshop materials, equipment, develop and distribute agenda (coordinate attendance list, pre-work, reading and other requirements) Organise internal and external guest speakers for the EL workshops and PALIP workshops Update all participants of Extraordinary Leader Workshops of their EL360 survey status, printing, collating and distributing EL folders, printing of final EL 360 reports and update DLA listing Organising KTEP surveys, Psychometric Assessment spreadsheet, compile strength maps for Service Lines Client entertainment, Events and Workshops, working across time zones for conference calls and video conference calls Updating EL workshop participant’s information to ensure Psychometric records are up to date and accurate Event Management Events, conferences, boardroom lunches, dinners and client cocktail parties Investor Road shows, International client meetings, prepare itineraries and transport for all parties Coordination of conferences and events including the Annual Property Conference (Gold Coast) Achievements Delivered complex itineraries for Road shows, Investor presentations, International meetings, events, transport. which led to new Investors for our clients and new business for Macquarie Working with a diverse team in making sure the best outcome is delivered Adapting to different personalities to ensure the smooth running of the executive team Achievements Chosen member and contributor of National Lead PA Committee focusing on sharing knowledge, skills, training and information Nominated to be part of the Deloitte Mentoring Program Noted for great problem-solving skills and the ability to perform well under pressure “It's not whether you get knocked down. It's whether you get up.” DELOITTE DELOITTE Cont'd Executive Assistant | Media Coordinator PR & Corporate Communications March 2004 to November 2006 Executive Support Accurate and timely management of diary and meeting commitments Monitor emails, replying when necessary, filtering and fielding where appropriate Typing and coordination of all correspondence including drafting of emails Coordinate domestic and international travel Assist with media issue management Assist with the firm’s Thought leadership - successful rollout of Thought Leadership campaigns Daily distribution of media to the firm – Deloitte hits, Corporate Governance and IFRS Develop and update media lists, formatting and distribution of press releases Produced accurate, formatted, skillfully typed documents within tight timeframes Drafting of correspondence and Dictaphone Prepare and compile proposals, submissions and reports Coordinate and manage the production of proof reading of high quality, grammatically correct documents Conference and event coordination New starters / Employee Induction Weekly communications team meeting coordination and minutes Thought leadership calendar – add and update TL campaign information Monthly communications output report for CEO Internet content manager responsible for (Internal/External): Design and create web pages for thought leadership and update regularly Upload content (articles, release, surveys, reports etc.) Adding content to internet site – internal / external E-newsletters – internal / external National Communications team support: Set up interviews with journalists Organize media photo shoots for partners Upload content onto DAIS file library Assist with preparation of collateral for media luncheons National Events: National Marketing conferences Financial Services Industry Cocktail evening – Art Gallery NSW Deloitte Art Exhibition Deloitte Innovation Program: Successfully organised the launch for Deloitte’s Innovation Lounge From inception to execution liaise with vendors, catering, equipment hire and staging company Achievements Initiated, developed and implemented ‘The Communicator’, National quarterly PA newsletter. Researched and gathered facts and information, developed team morale and created a channel for sharing information Initiated and implemented a Media Monthly Report, a streamlined source of information enabling the CEO to quickly receive the past month’s media activities in a timely and concise manner. Developed and organised the Innovation Lounge launch resulting in a highly effective social and business event “Many of life's failures are people who did not realise how close they were to success when they gave up.” EDUCATION BACKGROUND COURSES Brigidine College Australian Institute of Management High School Certificate Project Management Fundamentals CORE SKILLS Microsoft Office Google Suite PC & Mac Visio, Adobe, Concur, Confluence, Echelon, BioChat, Slack, Yammer, Salesforce Diligent (Board App) Evolution (Security access control system) Social media management - LinkedIn, FaceBook, Instagram, Later, Link Tree, Web development - WIX Xerox Stripe INDUSTRY EXPERIENCE Not for Profit Financial Services Investment Banking Professional Services Ecommerce Retail Healthcare REFERENCES Personal & Professional Excellent references are available on request INTERESTS Interior design, technology, content writing, blogging, styling, reading, mindfulness & meditation, professional development, shopping, health & well being, swimming, yoga & pilates, live music, piano, dancing.