Natalie Laster | Freelancer Resume

Natalie Laster PROFESSIONAL SUMMARY Strategic and results-driven Analyst and Project Manager with over 10 years of experience in the pharmaceutical, food industry, and technology sectors. Proven expertise in cross-functional leadership, data-driven decision-making, and process optimization. Adept at managing complex projects and data, leading high-performing teams, and delivering impactful business solutions that align with organizational goals. EXPERIENCE Blue Cross Blue Shield of Tennessee – Remote (Chattanooga, TN) Manager, Pharmacy Portfolio Strategy & Shared Services and Pharmacy Analyst II Oct 2022 – October 2025 ● Lead strategic planning and prioritization for pharmacy initiatives across multiple value streams. ● Manage project timelines, risk assessments, and resource allocation for drug programs and vendor implementations. ● Develop dashboards and KPIs to monitor project health and report to senior leadership. ● Facilitate executive-level meetings, prepare agendas, and align cross-functional stakeholders. ● Drive change management during portfolio restructuring to maintain morale and compliance. ● Possess strong project management skills for leading implementations, regulatory programs, as well as strategic internal initiatives to help the business grow. Concentrix (acquired ServiceSource International, Inc.) – Nashville, TN Business Intelligence Manager, Eastern NALA Jan 2022 – Oct 2022 ● Led a team of analysts supporting 15+ segments across renewals, inside sales, and customer success driving performance and operational improvements through data modeling and reporting. ● Maintained and delivered dashboards, KPIs, and insights to internal and external stakeholders to support executive decision-making. ● Led performance development and reporting initiatives to optimize team output. ServiceSource International, Inc. – Nashville, TN Business Analyst II, Professional Services Dec 2019 – Dec 2021 ● Launched seven client system implementations, creating Business Requirement Documents, UAT, KPI design, and reporting for renewal and inside sale revenue clients. ● Created and delivered global training for client data mart setup. ● Conducted UAT and provided final sign-off for Salesforce updates for all clients across the Enterprise. ● Created standardized business analyst processes and delivered global training to ensure consistent execution across new client engagements. ● Collaborated with cross-functional teams to define KPIs, streamline workflows, and improve operational efficiency for B2B service delivery. Business Analyst II Sep 2018 – Dec 2019 ● Specialized in CRM hygiene, data reconciliation, and operational process improvements. ● Rebuilt quota process for a major medical tech client, improving forecasting accuracy. ● Documented requirements for territory and product alignment logic. Operations Manager Jun 2017 – Sep 2018 ● Led a quoting operations team supporting sales representatives across multiple regions, ensuring timely and accurate delivery of pricing proposals. ● Implemented process improvements to reduce quote turnaround time and enhance data integrity across CRM and quoting platforms. ● Managed QA and certification for global operations reps on a $440M education tech account. ● Oversaw pipeline reporting, data validation, and escalation management to improve efficiency, accuracy, and ensuring client satisfaction. Business Analyst May 2016 – Jun 2017 ● Designed reconciliation processes across four global business lines. ● Merged and cleaned data across three Salesforce instances. ● Authored process documentation for sales support operations. Operations Service/Support Specialist Jun 2014 – May 2016 ● Reconciled quotes and bookings using CRM tools. ● Recognized for high productivity, low error rates, and leadership on special projects. EDUCATION & CERTIFICATIONS Minnesota School of Business – Brooklyn Center, MN Bachelor of Science in Paralegal Studies GPA: 3.37/4.0 | Internship: The Duggins Law Firm, LLC Salesforce Certified Administrator Issued: October 2020 SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● ● Project & Portfolio Management Strategic Planning & Execution Cross-Functional Team Leadership Business Requirements Gathering & UAT Salesforce & MS Dynamics CRM Proficiency with CRM systems and Sales Enablement and Prospecting tools Data Analysis & Reporting Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) Change Management Process Improvement Training & Mentorship Strong Problem Solver and Organization Experienced Implementation leader Mentor and Trainer