Natalie Laffont

Natalie Laffont Mobile: - | Email:-| LinkedIn Profile: Natalie Laffont EXPERIENCE Self-Employed – Remote Freelance Copywriter          Write compelling copy designed to reach customers in appropriate target markets. Draft copy in the form of blogs, PR articles, website content, business profiles, product pages, product descriptions, landing pages, metadata, etc. Brainstorm, research, and analyze aspects of brand and products/services for consumer engagement, brand development, and profit maximization. Discuss products/services with clients to learn background to ensure authentic tone and themes are used. Collaborate with various clients in diverse industries (geology, fashion, health and wellness, toys, et al.) Utilize basic search engine optimization techniques to boost content visibility. Work on multiple projects simultaneously and meet pre-established deadlines. Edit and revise content as needed. Portfolio of samples. Miami-Dade Police Department - Miami, Florida (Hybrid) Senior Legal Assistant – Police Legal Bureau                  January 2019 – August 2020 Promoted within six months of employment. Served as first point of contact for virtual and onsite inquiries. Responsible for drafting, proofreading, and editing departmental policies and correspondence. Maintained disciplinary files and disseminated them accordingly. Responsible for updating ATS database and distributing hard-copy documents accordingly. Monitored pending cases, conducted follow-ups, and ensured staff was meeting deadlines. Maintained, published, and distributed statistical departmental reporting. Oversaw in-house database administration, technical support, and overall bureau operations. Drafted job descriptions for all departmental positions. Assisted Management with recruitment and onboarding process for new hires. Maintained confidentiality and adhered to MDPD Standard Operating Procedures. Albizu University: Office of the Registrar - Miami, Florida (Hybrid) Assistant Registrar     August 2020 - Present July 2016 – January 2019 Promoted from Administrative Assistant. Supervised support staff of 6 full-time employees and 3 part-time student workers. Managed preparation of student transcript requests and drafting department correspondence. Researched and resolved missing credentials and/or discrepancies on student records/files through analytics, critical thinking, and collaboration with other departments. Oversaw National Student Clearinghouse (NSC) processes regarding reporting and credential verifications. Maintained on-going communications with NSC regarding troubleshooting and training opportunities. Served as in-house expert for database administration, advanced inquiries, and technical support. Assisted in recruiting, screening, and interviewing candidates for potential employment. Trained new hires in operational processes, regulatory compliance, database administration, conflict resolution, and other aspects of Registrar’s department, academia, and institutional procedures. Acted as Registrar regarding operational functions when Registrar was inaccessible or as needed. Albizu University: Office of the Registrar - Miami, Florida Administrative Assistant           February 2013 – July 2016 Managed front office and provided superior customer service to all visitors. Assisted with supervision of 2-3 part-time student workers per semester. Collaborated with Registrar in managing staff schedules and organizing office functions. Processed Degree Conferrals, Withdrawals, Leaves of Absence, Program Changes, and Grade Changes forms in Ellucian database and tracked changes in quarterly generated spreadsheets. Updated course schedules in Ellucian database in collaboration with academic departments. Oversaw organization, sorting, and scanning of student files into computer and Content Central database. Received, logged, and distributed student transcript requests and/or certification letter requests. Collaborated with Registrar, Dean, academic departments, and Information Technology Department in rehauling university webpage and online functionality of Registrar’s department processes. Managed departmental budget, prepared purchase requisitions, check requests, budget transfers, travel requests, and placed necessary orders for items/services. Maintained confidentiality, information security, & ethical behavior when handling student records during transport, assembly, storage, & disposal. U.S. Legal Support - Ft. Lauderdale, Florida (Hybrid) Client Service and Production Coordinator       August 2010 – February 2013 Managed and coordinated calendared engagements and dispatched resources to appointments. Resolved client inquiries and diffused tense interactions in a professional and courteous manner. Responsible for pursuing and collecting payment from clients in delinquent pay status. Maintained client records by updating account information in internal database systems. Monitored and followed up on all ongoing orders to ensure timely delivery of transcripts and videography orders. Assisted Production by coordinating orders, printing, organizing, binding, and delivering transcripts. EDUCATION St. Thomas University, Miami, Florida Master of Business Administration (Human Resource Management), Summa Cum Laude Carlos Albizu University, Miami, Florida Bachelor of Science in Psychology, Magna Cum Laude August 18, 2018 Miami-Dade County Animal Services Department, Miami, Florida Human Resources Internship  September 2018 – December 2018 Collaborated with Human Resources on specialized projects with a focus on HR administration, recruitment, onboarding, record management, database administration, and employee outreach. SKILLS        December 11, 2020 Bilingual (English, Spanish) Copywriting Business Writing Editing & Proofreading Basic SEO Proficiency Regulatory Compliance Confidentiality & Privacy        Digital Research Microsoft Office Suite Google Suite Canva Social Media Software Proficiency Administrative Management