Natalie Garcia

Skills Natalie Rivera Time management Professional  El salvador  - - Planning and coordination Professional Summary I am a dynamic 23-year-old young woman with a strong vocation for helping others. I have three years of experience in customer service, having worked in two of the leading BPOs in my region. Throughout my career, I have developed key skills such as effective communication, problem-solving, sales strategies, and proficiency in digital tools such as Microsoft Teams, Google Meet, Trello, Slack, among others. Problem-solvin Professional During these years, I have honed my ability to manage multiple tasks simultaneously and acquire knowledge to strengthen my professional growth. Currently, I am transitioning into the role of a virtual assistant, which I consider a great opportunity to apply my skills and expertise, while also contributing positively to professional development. Office 365 Professional TELUS Digital 06/2022- 10/2024 Customer Service Representative Santa Tecla, El salvador I provided remote support for the BMO Bank of Montreal account (a Canadian financial institution), assisting customers with payment processing and appointment scheduling for their banking needs. In addition to managing customer inquiries via phone, I effectively coordinated service requests and ensured a seamless experience for clients. My role also involved offering financial products such as loans, overdraft protections, and credit cards to eligible customers, requiring strong communication, persuasion, and product knowledge. Throughout this experience, I honed my ability to multitask, manage confidential customer information, and utilize digital tools to ensure efficient service delivery. 10/2024-04/2025 Santa Ana, El Salvador At Concentrix, as a Customer Service Representative, I provided remote support to customers using the Cash App application, ensuring a seamless user experience. A key aspect of my role was implementing the self-service concept, guiding customers through step-by-step instructions to independently navigate the platform instead of simply completing tasks for them. This approach not only enhanced customer autonomy but also fostered a deeper understanding of the app’s features, allowing users to maximize its functionalities with confidence. Throughout this experience, I strengthened my ability to provide clear and effective guidance, manage digital tools, and deliver exceptional remote support—skills that directly align with the responsibilities of Administrative roles Education COMPLEJO EDIUCATIVO JORGE LARDE Univeridad Nacional de El salvador HubSpot Professional Salesforce Agent Professional Experience Concentrix Telephone Operator Google Suite Professional - High School Diploma Jan-20217 / Dec-2018 English Certification  https://www.ues.edu.sv/ Professional English Certification at Centro de Enseñanza de Idiomas Extranjeros de la Universidad de El Salvador CENIUES References Luis Olivorio Team Leader At Telus Digital Phone: - Luis Olivorio was my Team Leader at Telus, providing guidance and support throughout my role in customer service Jessica Sánchez Account Operations Manager Phone: - Jessica Sánchez is a highly organized and supportive leader. She ensures the team operates efficiently while fostering a collaborative and motivating work environment. Her strong communication skills and problem-solving abilities make her an invaluable resource for both the team and the company. Handling Angry Costumers Professional Quickbooks Professional Languages Advance English https://cert.efset.org/en/n2CPt6 Spanish Native