Natalia Ximena Luna Palacios

Natalia Ximena Luna Palacios June 17th, 1986 Tropicana media cuadra abajo Masaya, Nicaragua. Cell:- Skype: nathyluna17 E-mail address:- Industrial Engineer ABILITIES     Good Interpersonal relations. Bilingual. Work under pressure. Responsible, punctual and organized.  Spanish: Native  Programs: Excel, PowerPoint, Word.  English: Advanced.  Knowledge: Customer Service, production control, purchases, inventory. EDUCATION 2003 - 2007 Managua, Nicaragua Universidad Nacional de Ingeniería, UNI-IES. 1998 - 2002 Masaya, Nicaragua High School. Colegio Santa Teresita. 1992 - 1997 Masaya, Nicaragua Elementary. Colegio Santa Teresita. EXPERIENCE From 10/24/2017- 08/16/2019 Tipitapa, Nicaragua. STAHLS NEAR SHORE MANUFACTURING. TEXTILE INDUSTRY SPECIALIZED ON EMBELLISHMENT. Position: Internal system Adidas development.   Cost sheet creation for new styles. Material requirements. Position: Implementation of internal system (POLYPM).    Setting up new and old styles into the system. Style analysis. Material updates. Position: Account Manager. In charge of BAUER Hockey LTD, Omnicheer, Adrenaline. BAUER HOCKEY LTD.      System utilization to download orders (EGNYTE). Creation of WIP and daily updates, shared with Bauer, to have a knowledge of possible delays, orders on time, or before order requested date. Constant communication with all responsible of different departments of Bauer. Training provided by Bauer for new challenges. Fabric calculation on sublimated garment.  OMNICHEER, CHEERLEADING COMPANY. System utilization to download orders. Close participation with design, printer and sublimation departments for color verification. Updates reported every week to Omnicheer.   ADRENALINE, LACROSSE COMPANY. Updates on WIP. Following up on delivery dates and address to send orders.   From 02/13/2017 – 07/28/2017 Managua, Nicaragua. IBEX GLOBAL Call Center Position: Customer Service Agent.    Customer Service Agent for Western Union: MTBP: Using system for the assistance of customers by sending and receiving money. CORE: Able to make change on names and process refunds for changes we weren’t allowed to, following a high quality of security on every call. Agent Support: Assistance just for agents at the store, including changes, refunds, unpaid transactions, help with system in technical issues. From 09/02/2015 – 05/20/2016 Masaya, Nicaragua. CONFECCIONES DE EXPORTACION S.A. (CONFEXSA) Textile Industry Position: Production control (Customer service)          From 07/29/2013 – 08/27/2015 Managua, Nicaragua. Update on production status with a working plan including: 1. Report the daily process of the garment from the beginning until the end with shipment dates for clients ARIAT and FILSON. 2. Orders that will suffer changes on shipment dates for different reasons. 3. Report specific shipment dates including units for every Purchase Orders required by the clients ARIAT and FILSON. Purchasing of labels and hangtags that is use on every shirt for the client ARIAT. Creation of formats that measure daily or monthly projection such as Gantt Diagram, which is adapted to the real production using units per day for clients ARIAT and FILSON. Calculation on fabric used in different types of fabric and styles (plaid or solids). Control and management of trims that CONFEXSA Purchased and trims that ARIAT and FILSON sent for garments. Creation of tickets for packing material (type of shirt, bar code, and units that every box must have). Constant communication with all Company departments. Frequent communication over the phone and via e-mail with clients ARIAT and FILSON letting them know possible delays, production status and follow up on priorities with an ex-factory date that we need to accomplish for every purchase order. Problem solving. STREAM GLOBAL SERVICES Call Center Position: Customer Service agent.  Customer Service agent for USCELLULAR, keeping high quality levels required to meet the goal every month and accomplish an Average handle time on every call. From 08/11/2011 – 11/24/2012 Managua, Nicaragua. SITEL (Virgin Mobile Company) Call Center Position: Customer Service agent.     From 02/02/2010 – 08/10/2010 Masaya, Nicaragua. Assist customers; solve issues regarding technical, how-to-use, network and coverage in a timely manner. Review applications for government assistance programs in the United States through English Lifeline (U.S Cell phone Company), for customers with low budget and advanced age. Reviewing the requirements from different cell phone companies and Virgin Mobile to transfer numbers, identify the reasons for delays and problem solving. Maintain high quality standards in customer service. EMPRESA DE CONSTRUCCIONES ELECTRICAS (ECONSEMA) Position: Supervisor of Safety and Industrial hygiene.  Inspecting protection and safety equipment for employees per Project. PERSONAL REFERENCES Lic. Kathy Poveda General Administrative. Restaurante Verdi. Masaya, Nicaragua. Phone:- Lic. Hubert Luna English teacher Colegio Alemán Nicaragüense. Managua, Nicaragua. Phone:- COURSES April 2009 – September 2010 English Course. American British College. Granada, Nicaragua. January 2014 – February 2014 Excel Advance. Academia de Ciencias Comerciales Masaya, Nicaragua ANNEX