NATALIA JOYA
Certified Associate in Project Management
Vancouver, BC |-|
linkedin.com/nataliasjoyam
SUMMARY
Project Management Professional with 3+ years coordinating enterprise CRM implementations and technical solutions across banking,
restaurant, and retail sectors. Proven track record of managing 5+ concurrent projects while collaborating directly with C-level executives
and cross-functional teams. Demonstrated ability to drive process improvements, achieving 30% efficiency gains through proactive
project management. Strong analytical foundation with coursework in Business Analytics and Statistical Analysis with strong interest in
expanding into predictive analytics and data-driven decision making.
CORE COMPETENCIES
Project Management: Project documentation • Budget
Communication & Client Relations: C-suite stakeholder
management • Schedule coordination • Risk assessment • Process
management • Client presentations • Complex concept
improvement
communication
Technical & Analytical: CRM systems • SaaS platforms •
Languages: Spanish (Native) • English (Proficient) • French
Monday.com • Jira • Jetbuilt • Asana • Trello • Data analysis •
(Intermediate)
Microsoft Excel
PROFESSIONAL EXPERIENCE
Sep 2023 - Nov 2024
Vancouver, Canada
Oct 2022 - Aug 2023
Project Coordinator, eightforty
Reduced project revision cycles by 30% through proactive risk identification and escalation protocols
Coordinated audiovisual project implementations across 5-person cross-functional team
Developed comprehensive project documentation including budgets, timelines, and client deliverables
Professional and Personal Development
Completed advanced project management certifications including Google PM and Pendo Product Discovery
Managed client acquisition and relationship development for small business operations
Mar 2022 - Oct 2022
Toronto, Canada
Business Consultant - Implementation & Managed Services, Intangent
Implemented Varicent CRM across 5+ concurrent enterprise clients in banking, restaurant, and retail
sectors
Collaborated directly with C-level executives to coordinate technical implementations and business
requirements
Maintained strict confidentiality protocols for sensitive enterprise data across multiple industries
Nov 2020 - Feb 2022
Vancouver, Canada
Admissions Coordinator, CDI College
Jan 2018 - Jun 2020
Vancouver, Canada
Student Accommodations Manager, EC Vancouver Language Centers
Generated 5+ qualified meetings weekly through 100+ daily prospect calls
Increased conversion rates by 30% via geographic-based lead management system
Managed client relationships throughout enrollment process ensuring satisfaction
Managed relationships with 300+ international clients while maintaining high service quality
Coordinated accommodation logistics across multiple stakeholders ensuring seamless experience
EDUCATION & CERTIFICATIONS
Associate's Degree in Economics, Douglas College, New
Westminster, BC.
Relevant coursework: Business Analytics, Statistical Analysis,
Financial Management
Hobbies: Cooking, Archery, Travel, Arts and Crafts.
Certifications:
Certified Associate in Project Management (CAPM)
Asana Workflow Specialist
Google PM Professional
Pendo Product Discovery
V10 Technical Specialist
