Natalia Garro
Human Resources & Project Management
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EXECUTIVE SUMMARY
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LinkedIn
Bilingual Human Resource professional with over 16 years of experience in multicultural corporations
Vast experience in the following areas: Leadership, Talent Development, Talent Acquisition, Employee Relations & Project Management.
Achievements
Performance cycle automation
Achieving more than 97% of reviews completed in ADP (Your Talent Partners)
New Learning Management System implementation (Your Talent Partners)
Improve program metric from yellow 92% to green 99.7% (Amazon)
Creation & consolidation of the QA team and processes (Amazon)
Migration of new process from India to Costa Rica (Amazon)
Lead onboarding new hire orientation program improving new hire experience from 90% to 94% satisfaction (Experian)
Lead retention initiatives reducing turnover: FY18: 21.6% to FY20 17% (Experian)
HR automation projects saved $650K per year (Experian)
Experian Costa Rica certified for the first time as Great Place to Work ranking #9
Education
Master’s Degree Project Mgmt.
ULACIT Costa Rica – Graduation on Dec 2022
Bachelor's Degree in Business Administration – emphasis Human Resources
Hispanoamericana University, Costa Rica
Graduated on May 2021
Six Sigma Yellow Belt
Experian Services, Empower Program -2018
Leadership & Coaching Certification
UNED, Costa Rica - 2017
Experience
Your Talent Partners (Aug,2022 to current)
Irvine, California
HR Business Consultant & Company Owner
Talent Development
Create and execute company learning and development strategy
Develop a company learning model (University concept)
Design a manager training program.
Create & administrate a mentoring program
Performance Management
Performance review process automation – ADP
Lead performance management cycle across the organization
Employee Engagement & Employer Branding
Company wide recognition program implementation (AwardCo)
Lead Top Places to Work (Orange County) certification process
Implement annual HR communication strategy
HR Project management
Manage variety of project as needed.
Amazon Support Services (Oct 2020 – Feb,2022)
San Jose, Costa Rica
Global Program Manager, Sr. Manager
Own and execute strategic, cross-functional projects as well as partnering with multifunctional teams to drive key programs
People manager, providing direction and guidance
Lead large projects from initiation through delivery involving multiple teams Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem
Drive operational efficiencies and quality improvement in the operations team
Develop and maintain key relationships with internal stakeholders
Own, help set up and scale new operations’ programs, defining processes, tools, KPI, goals, governance, and reporting
Experian Services Costa Rica (May 2016 - Oct 2020)
Heredia, Costa Rica
Human Resources Manager (Supporting +1,100 employee-org)
Led & guide the HR team
Led Human Resources planning and strategy
Led performance management cycle across the organization
Provided coaching and advise to managers & Sr Leaders
Led HR communication strategy
Led Great Place to Work Certification process
Led retention initiatives reducing turnover: FY18: 21.6% to FY20 17%
Drove learning and development strategies
Led onboarding new hire orientation program improving new hire experience from 90% to 94% satisfaction
Labor legislation & compliance Advisor
Compensation & Benefits: annual salary review and market practice
Benefits improvements: personal days, medical insurance, family leave and more
Leader of HR automation projects saved $650K per year (HR Bots)
Selected for an International assignment in Allen, TX (Nov 2019 -Jan 2020)
Emerson Electric - Network Power (Apr 2011 - May 2016)
San Jose, Costa Rica
Sr. HR Specialist Latin America (8 countries)
People survey preparation and action plan for the region
Lead the competency-based staffing strategy for key openings in Latin America
Managed succession plans and organizational reviews around Latin America Org Reviews
Successfully serve as the HR leader in Chile when the former HR Manager left the company in critical moment for the location due to union negotiation
Reviewed & investigate ethics allegations around Latin America
In charged of HR Audits for Latin America, reviewing local policies to make sure are aligned with Corporate Polices and legal requirements
Gathered and analyzed HR metrics such as overtime cost, headcount versus productivity, talent acquisition indicators, turnover, etc.
Started a new operation in Dominican Republic, ensuring a strong HR presence with required procedures and best practices in place.
Managed the compensation & benefits processes for a brand-new operation. Implemented a private medical insurance benefit for employees in the Dominican Republic
Kraft Foods now Mondelez (Apr 2009 - Mar 2011)
San Jose, Costa Rica
Human Resources Analyst CARIBE & Central America
IBM (Sept 2006 - Mar 2009)
Heredia, Costa Rica
Talent Acquisition Consultant
