Nastasia Waldron

N Kingston 11 W ● EDUCATION No Degree : BPO/Fundamentals of Customer Service, Cluster 1, 12/2018 Mico University College - Kingston, Jamaica High School Diploma, 07/2017 Edith Dalton James High School Kingston, Jamaica Cxc: English, Social Studies, History City and Guild: English and Math NASTASIA WALDRON - ● - ● WWW: Bold Profile SKILLS ● Problem-solving abilities ● Active Listening ● Customer Relations ● Microsoft Excel ● Call Center Operations ● Microsoft Outlook ● Product Knowledge ● Call Management WORK HISTORY Customer Service/Dispatcher/Executive Assistant, 01/2023 - 06/2024 ITel BPO - Kingston, Jamaica ● ● ● ● Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need. Directed dispatching, routing, and tracking of fleet 20 vehicles. Collaborated with fellow teammates to maintain a seamless workflow during shift changes. Elevated productivity levels by creating an organized work environment that promoted efficiency among dispatch staff members. Customer Service Representative/Collector, 03/2021 - 01/2023 Iterum - Kingston, Jamaica ● ● ● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Responded to customer requests for products, services, and company information. Debt Collector/call Center Agent, 09/2018 - 08/2020 The Recovery Unit Collections Agency - Kingston 5 ● ● Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions. Collected on delinquent accounts to reduce overdue balances.