Nassoro Chakujela

PERSONAL PARTICULARS: Full Name: Nassoro M. Chakujela, Date of birth: April 16, 1976 Nationality: Tanzanian, Language of proficiency: English and Kiswahili (written and spoken), Contact address: P.O. Box 13693-DAR ES SALAAM. Mobile: - E-mail:- - CAREER OBJECTIVE I am smart and hardworking Freelancer seeking freelancing opportunities in Sales and Customer Service, Internet Research, Lead Generation as well as Data Entry. WORK EXPERICIENCE. July 2014 Todate: Freelancing  Sales & Customer Service  Virtual/Administrative Assistant.  Social Media Marketing & Telemarketing  Internet research and Data Entry. May 2010 To September 2012: Infinity Communications/Milvk AB. POSITION: Sales & Customer Service Executive  Marketing and Sales of Life Insurance for mobile phone subscribers  Sales of products and/or services offered by the company [MIC (T) Ltd.]  Attending and solving customers’ queries Feb. 2006 to Nov. 2008: National Microfinance Bank Plc. Position – Branch Sales and Customer Service Supervisor.      Responds Promptly to customer inquiries Handle and resolve customer queries and complaints Managing and Monitoring Key Customers’ Portfolios Sales of Bank Products and Services, Visit Potential Customers for new business March 2004 to February 2006: Management Trainee. KEY RESPONSIBILITIES:  Sales of bank products and/or services  Reconciliation of Branch Book Accounts,  Managing and minimizing branch risks  Ensuring branch books are properly maintained 2000 - – 1999 1993 – 1996 EDUCATIONAL BACKGROUND. Sokoine University of Agriculture BSc. Agricultural Economics & Agribusiness Tambaza Secondary School Advanced Certificate of Secondary Education Examination. Physics, Chemistry & Mathematics. S.t. Anthony’s Secondary School Certificate of Secondary Education Examination.     COMPUTER SKILLS Advanced Microsoft Word, Advanced Microsoft Excel, Advanced Microsoft Access Advanced Microsoft PowerPoint       ON JOB SKILLS/TRAINING Customer Management Customer Relationship Management, Customers Portfolios Management, Building and Maintaining Customers’ Satisfaction, Conducting Customer Satisfaction Surveys, Managing Difficult Customers, Creating Effective Customer Relationship Sales Management      Key Account Management Product Portfolio Management Establishing Sales Goal and Sales Strategies Organising and Managing Sales Team Evaluation of Sales Team      Banking/Financial Management Operations Risk Management Money Laundering Prevention and Control Credit/Loan Evaluation Appraisal of Financial Information for Business Borrowing Customers Banking Operations