Nasrodin Kusain

- - live:.cid.97d22fc6fdd387 Professional             Personal Microsoft Office Google Workplace Technical Writing Team Leader Efficient Manager Customer Service Oriented Organization and Collaboration Priority(Time) Manager Goal-Oriented Planning and Budgeting Supervisor Human Resource Manager Operations Manager Education Doctor of Business Administration (PhD) SelÇuk University, Konya,Turkey and Latvia University of Agriculture, Jelgava,Latvia Timeframe: September 2015 to May 2020 Scholar of: Turkish Government through YTB and European Union (EU) through Erasmus + International Student Mobility Program Deciphered Business Management Theories and Applications Master of Science in Development Administration University of Southeastern Philippines, Obrero, Davao City, Philippines Timeframe: 1 June 2012 to April 2014 Scholar of: Australian Government Scholar through Australian Awards - ICSP Mastered processes in Development Management Theories including Socioeconomic Development Master in Public Administration University of Southern Mindanao, Kabacan, Cotabato, Philippines Timeframe: 1 June 2010 to 10 April 2012 Scholar of: Project Built-In Scholarship – Diakonie - Germany Honed Theories of Public Administration including Fiscal Policy and Economic Policy Formulation Bachelor of Arts in Industrial Psychology University of Southern Mindanao, Kabacan, Cotabato, Philippines Timeframe: 1 June 1998 to 10 April 2003 Scholar of: Philippine Government Scholar through Congressional Grant Focused Mastery on Human resource management, organizational behavior, and group dynamics. Work Experience Customer Service Representative Teleperformance (Telephilippines) Davao City Timeframe: 1 December 2020 - present Achieved 80% sales rate in receiving inbound calls from clients mostly in the U.S. and Latin America. Program Officer Kadtuntaya Foundation, Inc. - Diakonie - Germany Timeframe: 1 August 2010 to 1 April 2012 100% Results-based KPI - aligned Project management and supervision including coordination and collaboration with local governments and other non-government agencies. Research Consultant USMMEA - AusAID-BEAM Timeframe: 2 February 2010 to 30 July 2010 95% positive research outcome through Queuing up and liaising, coordinating and collaborating with researchers in the conduct of research projects aimed to assess the impact of BEAM programme in ARMM. Project Manager - Employee Welfare Cotabato Sugar Central Company, Inc. Timeframe: 1 May 2007 to 31 December 2009 Created and managed employee relations council (ERC), including coordination with local external stakeholders to ensure safety of company’s employees; formulation and management of employee welfare programs; and management of land leasing transactions RESULTED TO MORE PRODUCTIVE AND TASK-ORIENTED EMPLOYEES. Project Assistant Creative Associate Iternational - USAID-EQuALLS Timeframe: 2 January 2005 to 30 March 2007 100% Engagement of shareholders through supervision of field staff and service provider NGOs, and represent the Project Manager in meetings and gatherings whenever necessary. Field Officer Integral Development Services, Inc. - UNMDP3 Timeframe: 1 April 2002 to 30 August 2005 Organized the community project implementation, consolidate and check project report of other staff for transmittal to Project Manager with 100% POSITIVE OUTCOME.