NU
Nasir Uddin Khan
Customer Service Professional
Dhaka 1204
PROFESSIONAL
SUMMARY
SKILLS
CAREER SUMMARY
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Diligent Customer Service professional with solid background in customer
service operations. Successfully resolved customer issues and improved
satisfaction levels through effective communication. Demonstrated excellent
problem-solving and conflict resolution skills.
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Customer Relations
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Call center experience
Incident Analysis
Marketing
Microsoft Word
Internet & Email
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Managing E-mail
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Live chat support
Critical Problem
Analysis/Resolution
Business development
Microsoft Excel
SEO
SR. ASSOCIATE, SALES AND SUPPORT
11/2015 to CURRENT
REVE System
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Try to identify valid leads from non-qualified leads and convert those
into potential customer via regular follow ups
Sell products and services to international prospective customers and
develop new revenue through use of recommended sales techniques
Receive inbound call from existing customer
Provide Support through Live chat, REVE chat, Skype, What's app.
Open ticket as per customer request regarding their problem.
Install Switch , Server and Byte saver etc
BUSINESS DEVELOPMENT EXECUTIVE
10/2013 to 03/2014
SSL Wireless
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Visit Market Regularly and Collect Order
Submit business proposal as per client's requirement
Prepare and submit daily visit report
Provide clients after sells service
CUSTOMER SERVICE EXECUTIVE
09/2011 to 09/2013
OLLO Wireless Internet
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Receive incoming calls & meet up their queries.
Help existing customer to solute their problem related with internet
service.
Take sales order & forward it to the concern department.
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CONTACT CENTRE AGENT
04/2011 to 06/2011
American Life Insurance Company (ALICO)
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EDUCATION AND
QUALIFICATIONS
Communicated information clearly and accurately
Contact with the existing customer and Meet up queries.
Reminding customer there last date of premium.
Convincing them to pay there premium through bank.
BBA | Marketing
01/2014
Institute Of Science Trade & Technology, Dhaka, Bangladesh
GPA: 2.75
Higher Secondary Certificate(H.S.C) | Commerce
01/2005
Ideal College, Dhanmondi
GPA: 3.90
Secondary School Certificate(S.S.C) | Commerce
01/2002
A.K. High School & College, Dhonia
GPA: 3.75
#HRJ#
