Nashon Amollo

Nashon Amollo

$10/hr
Customer Service Representative
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
36 years old
Location:
Kisumu, Nyanza, Kenya
Experience:
1 year
 AMOLLO NASHON P.O. Box 304, Bondo Tel:- Email-Career Profile: I am a talented and enthusiastic Research professional knowledgeable in carrying out data collection, preparing accurate and timely reports, Good communication and interpersonal skills with ability to relate to people at all levels. Strong team leadership character, trustworthy and reliable personality. Able to mix and socialize quickly with people of diverse culture and background. Strong desire for success with a focused determination to achieve. Ready to learn and follow instructions. I seek to secure challenging position that strives for organizational and personal development. Career objective To be practically oriented diplomat who is competent and practically geared towards quality, effective and efficient service delivery to the organization stakeholders as well as ensuring that services offered meet the standards met by the organization. Key Skills and Competence. Good relationship management and a team player. Deep knowledge of research ethics and procedures Sound ability to handle multiple tasks, set priorities and meet deadlines Relevant with data analytical tools such as Excel Knowledgeable in basic computer packages Education & Professional Qualifications. Bsc. Natural Resources Management, Egerton University,2015 CITI training on Social and Behavioral Research Diploma in Wildlife Management, Kenya Wildlife Service Training Institute, 2012 Career Development training Kenya Certificate of Secondary Education, Raliew High School, 2008 Kenya Certificate of Primary Education, Bar-Chando Primary School, 2003 PROFESSIONAL EXPERIENCE Safaricom October 2016-Up-To-Date (Customer Service Executive) We interact with customers on behalf of the organization by providing information about products and services Respond to customers’ complaints, take orders and process returns Ensure customer satisfaction by diffusing situations with dissatisfied customers To manage Internet and other service related provisions from placement of order through to activation of account To analyze and respond appropriately to queries from customers via telephone and e-mail, working towards an appropriate solution Liaising with Sales / Billing and Technical departments regarding complex issues To exceed customer expectations within tight time scales Kenya Marine & Fisheries Research Institute/KEMRI-RCTP FACES Project May 2016-Sept 2016(Co-Investigator) Carrying out critical evaluation of challenges presented by Cyan bacterial blooms to fishing communities at Lake Victoria, Kenya and analysis of feasibility of interventions employing a mixed methods approach through interviewing the identified fishing communities at Household level, Beach management units, Focus group discussions and fishermen Identify fishing community concerns regarding Lake Water quality Carrying out audio recording by use of a recorder Note taking of information being given by interviewee Carrying out transcription of information gathered through recording and note taking to English Lastly involved in typesetting and data analysis KENYA MARINE AND FISHERIES RESEARCH INSTITUTE March 2015-August 2016 (Internship). Duties & Responsibilities Research on fish population dynamics and general water ecology. Collecting and disseminating scientific information on fisheries resources which will form the basis for their utilization. Studying and isolating suitable fish species for culture both in marine and freshwater and develop or adopt rearing technology and procedures; Establishing a marine and freshwater collection to be used for research and training purposes; Carrying out studies on other marine and freshwater resources including algae and minerals; Monitoring pollution in fresh and marine waters; Study chemical and physical processes identified as important to aquatic productivity; Carry out socio-economic research on topics related to fisheries environment and other aquatic resources Carry out data entry and analysis concerning fish helping researchers and academicians in conducting research   Finally helping in writing research proposals      Attachment: MALINDI MARINE PARK AND RESERVE, October 2011-November 2011 Experience and skills obtained: Tourism-Orientating tourists coming to visit the Marine Park and showing them what is offered by Marine Park. Conservation Education-Educating visiting students both in primary, secondary and colleges on the importance of conservation of flora and fauna Customer Care-Receiving customers and recording complaints of those affected by wildlife Conducting daily patrols both at the Marine Park to control those fishing illegally within the park TEXAS STATIONERIES July 2009-April 2010 1. Computer operator, carrying out typesetting, printing and photocopying 2. Majored on Excel and Ms Word Data Clerk Interim Independent Electoral Commission (IIEC)-2010 March Carrying out voter registration exercise Conducting referendum voting as data Clerk Hobbies & Interests Directly engage with key clients to build business relationships Meeting a customer’s needs through innovative and relevant solutions Always being flexible, positive and creative in a dynamic, faced paced and changing environment Undertaking public awareness on safety, health and environmental standards Implementing sustainable environmental practices aimed at promoting conservation Undertaking environmental impact assessment and environmental audits (EIA/EA) Interacting with various communities to promote national cohesion REFEREES Please feel free to contact the under mentioned in regard to my competence, work ethic and performance Mr. Charles Orinda, Miss. Caroline Langa,Mr.Odollo Lawrence, Laboratory Technician, Safaricom,Teacher, Booker Academy, P.O.Box-, Private Bag, NairobiPrivate Bag Mumias Kenya Marine & Fisheries ResearchTel-Tel- Tel-
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