Nashaat Ibrahim

 Amsterdam | - |- Seeking a challenging position in a good company where my diverse experience and skills will be used and to be a valuable asset to the organization. Total work experience more than 15 years. Customer facing role experience. Experience in working in multinational environment. Interactive and fast to learn new technologies and software. Able to work on own imitative and as a part of a team. Proven leadership skills involving management. Highly motivated, hard work, available as needed for training or travel. Developing and motivated teams to achieve company objectives. - | CAIRO UNIVERCITY Faculty of Commerce - | HIGH SCHOOL Al-Ahram High School HR CRM system. LodgeGate PMS Hotels system. Sejour system “Touristic Operation System" Microsoft Windows. Microsoft Office (Word & Excel) All Versions. Advanced literate computer user. Assembly Line Operator at Material in Motion BV March 2018 – Present Receptionist at Camp Inn Hotel Amsterdam Jan 2018–March 2018 Sales & Relationship Manager at BestMaven Poland BestMaven February 2017 – July 2017 Searching for new business opportunities through my own contacts or web search. Building and maintaining relationships with clients and key personnel within GCC & ME customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients. Letting customers know about other products the company offers. Attending meetings with clients to build relationships with existing accounts. Achieving client relationship targets and KPI’s as set by the Head of Sales. Working closely with Account Managers and Sales Consultants. Escalating and resolving areas of concern as raised by clients. Carrying out client satisfaction surveys and reviews. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within clients. Passing leads to the sales team and following up on progress. Liaising with internal departments to ensure client needs are fulfilled effectively. HR Recruitment Coordinator at KCC Engineering and Contracting Co. August 2016 - February 2017 (6 months) Direct candidate sourcing using multiple sourcing channels. Candidates screening and shortlisting. Initial phone interview for Engineers and safety officers. In-house recruitment for Engineers and safety staff. Provide full advice and solutions to challenging recruitment needs for all company projects. Working closely with the company CEO regarding recruitment process. Acting Operation Manager at Travel ways Egypt July 2015 - July 2016 (1 year) Maintain good relations with hotels and reservation departments. liaising with coach operators, airlines, hoteliers and resort reps. Confirming customer names with airlines/hotels. Collecting, evaluating and responding (as appropriate) to customer feedback. Providing pricing information. Handling bookings, invoicing and issuing of tickets. Predicting profits or number of bookings. Maintain relationships between company and hotels/business partners. Weekly market report competition to the company CEO/COO. Own business – Angola (Trading) August 2014 - June 2015 (10 Months) Airport Operations Manager at Travel Ways May 2010 - December 2013 (3 years 7 months) Assistant Airport Unit Manager at Travel Ways July 2006 - July 2010 (4 years) Tour Leader at Travel Ways December 2002 - February 2005 (2 years 2 months) 1-Costumer Service By Egyptian tourism federation 2-Communication Skills By Egyptian tourism federation 3-Presintation Skills By Egyptian tourism federation Arabic Native English Fluent Driving License Category B "I hereby authorize you to process my personal data included in the offer for the recruitment process in accordance with the Data Protection Act of-., Journal. Laws No. 101, item. 926,as amended”