Nasasha Waldron

Nasasha P. Waldron Personal details Nasasha P. Waldron-- Kingston Education CXC Levels: Information technology, Technical Drawing, Mathematics, English, Home and family management Sep 2012 - Jun 2017 Edith Dalton James High school, Kingston Skills Customer Relationship Management (CRM) Tools (Zendesk, Salesforce) Data entry Network troubleshooting Profile Remote Customer Service Representative with a proven track record of efficiently managing customer interactions and resolving issues with speed and care. Skilled in delivering empathetic, solution-focused support across multiple channels, including phone, email, and live chat. Experienced with CRM platforms such as Zendesk, Salesforce, and Go High Level to track inquiries, document resolutions, and ensure seamless customer experiences. Strong communication skills and a genuine customer first approach have consistently driven high satisfaction scores and repeat loyalty. Adept at working independently in remote settings using tools like Slack, Google Workspace, and Zoom to stay connected and productive across distributed teams. Employment Direct Sales Agent May 2025 - Present Carnival cruise3rd party Arise virtual solutions, Remote Achieved and consistently exceeded monthly sales targets through effective client engagement and product presentation. Developed and maintained strong client relationships to encourage repeat business and referrals. Delivered product demonstrations and presentations to educate customers and address their needs. Appointment Setter Mar 2025 - May 2025 Gramercy Orthodontics, Remote Followed up promptly on inbound and outbound leads, particularly those coming from Facebook ads or social media outreach. Conducted initial qualification to assess the lead’s interest and fit. Identified customer pain points through active listening and brief discovery conversations. Clearly communicated the value of the service/product in relation to the lead’s specific needs. Scheduled appointments for the sales or consultation team using scheduling tools. Maintained accurate records of lead interactions and appointment status. Microsoft Office (Word and Excel) Slack and Zoom Great verbal and written communication skill Exceptional Service Delivery Strong communication and active Listening Road Side Assistant| Phone and Chat support Sep 2024 - Apr 2025 Urgently | BMW | Good Sam 3rd party Arise virtual solutions, Remote Continuously expanded knowledge of vehicle systems and common issues to better diagnose problems and provide accurate solutions. Enhanced customer satisfaction by providing timely and efficient roadside assistance services. Utilized live chat software to provide immediate support and assistance to customers, ensuring a seamless communication experience. Time management and prioritization Courses BPO/Fundamentals of customer service Jun 2018 Admin Assistant/Collections specialist Achieve 3rd party Fusion, Kingston, Jamaica Jan 2024 - Aug 2024 Managed administrative tasks including scheduling appointments and maintaining files for smooth office operations. Assisted in data entry and document preparation, improving workflow efficiency and accuracy. Kingston LinkedIn Profile linkedin.com/in/nasasha-waldron1b- Provided customer service support, managing inquiries and resolving issues to maintain high levels of client satisfaction. Payment operations specialist/Associate Aug 2020 - Dec 2023 Account Management/Collections Capital One | Ally Financial | Fiserv 3rd party Sutherland Global Service, Portmore, Jamaica Developed strong relationships with key clients to drive account growth and ensure satisfaction. Reviewed and reconciled payment records to maintain accurate financial documentation and resolve discrepancies. Processed payment transactions accurately and efficiently to ensure timely processing of customer payments. Customer Support Rep/ Sales Agent World Wide Bpo, Kingston Sep 2018 - Jun 2020 Provided timely and effective phone support to customers, addressing inquiries and resolving issues promptly. Developed strong communication skills to handle difficult customer interactions, consistently achieving high satisfaction ratings. Utilized CRM software to track customer interactions and follow up on leads, enhancing overall sales performance.