Summary & Objective:
An Enthusiastic Professional with 6 Year(s) 4 Month(s) experience in Customer Service industry and a keen knowledge on Six Sigma tools and implementations
Career objective is to Work with Highly Customer centric & Employee Centric Organization to enhance myself further in every possible skill.
Strengths:
1. Positive Attitude
2. Quick Learner
3. Ability to work under Pressure
4. Strong Analysis Skills
SKILLS
PERSONAL
Strategy
Organization
Analysis
Team player
Creativity
Social
Certifications
Certified Six Sigma Green Belt
OTIFAS
Diploma in Web Design &Development
Alison
WORK
Six Sigma
Microsoft Office
Mac OS X
iOS
iWork
xCode
Windows OS
LANGUAGES:
English
Sindhi
Hindi
Tamil
Kannada
Punjabi
Interests
Photography
Designing
Web Development
Learning Language
Surfing Internet
Chatting
Education
Personal Info :
Father’s Name : Mahesh G Matta
Mother’s Name : Neeta M Matta
Mother Tongue : Sindhi
D.O.B : 27/06/1988
Marital Status : Single
Further interest in education : Yes.
Location: Bangalore
Skills
Hardware and Networking
1. Computer assembling and maintenance.
2. Troubleshooting hardware and software problems.
3. Installing and configuring the peripherals, components and drivers
4. Installing software and application to user standards
5. Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on Mac Mini, MacBook Pro and PC's
Six Sigma
1. DMAIC tools knowledge and Implementations.
2. Strong Analysis Skills
3. Ability to Improve and Sustain Projects.
Mac OS X
1. Installation and Configuration
2. User Accounts
3. File Systems
4. Data Management
5. Applications and Processes
6. Network Configuration
7. System Management
Social Media
Fair knowledge on Social Media Listening tools
Analyze and create meaningful insights from Text Analysis.
Naresh .M. Matta
Contact:- |-
EXPERIENCE: 8 year(s), 6 month(s)
(June’15 – present)
Asst.Manager - Team Manager
Concentrix .
Roles & Responsibilities:
Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
Analyse data from Facebook, Twitter, Instagram, YouTube and other social media sites to provide insights around community.Oracle Service Cloud.
Design and develop insightful excel/word/PowerPoint reports with the findings, conclusions and suggestions of social conversations/ data.
Responsible for Team Engagement & Controlling attrition
Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.
Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees
Ensuring high quality deliverables and smooth day-to-day operations of projects.
Resolving all project-related client and team issues.
Motivating the project team members to perform at their highest level.
Consistently meets and exceeds daily team performance goals with attention to detail.
Mentored lower performing team members to raise expected company metrics.
Analyze MIS reports; identify trends and take appropriate action on the same.
(Oct’14-June’15)
SME – Subject Matter Expert
Minacs
Roles & Responsibilities:
Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.
(Feb’14 – Oct’14)
Sr. Technical Support representative
Minacs .
Roles & Responsibilities
Handle Escalations on OS X Related issues, queries from Technical Support Advisor
Take Complete ownership of cases until resolution.
Prioritizing Customer Satisfaction via Problem Solving on OS X
(Apr’10 – Feb’14)
Technical Support Rep.
Minacs .
(Dec’08 – Nov’09)
Customer Relations
Vodafone Mini Store.
Awards & Recognition
Best Team Lead : Feb;18
Best Team Lead: jan’18
Best Team Lead: Quarter – OND’18
Best Team Lead: April’19
Social
Linkedin : in.linkedin.com/in/isonu
Twitter : twitter.com/krazzyunos
Facebook: www.facebook.com/isonu.matta
YouTube : www.youtube.com/skilltune
EXPERTISE QUALITIES
Analytical thinking, decision making and problem solving skills and strong instructor experience.
Social Media Listening and Insights.
Strategic planning, execution, organizing.
Excellence personal communication skills.
Project management skills: Influencing, leading, negotiating and delegating abilities.
Conflict resolution.
Adaptability and tolerant to stressed situations.
Other Skills:
Creative thinking and organizational skills.
Effective listening skills.
Decision making and negotiating skills.
Determination and Diplomacy skills.
EDUCATION
(2006)
PUC 2nd Year (12th)
Satya Matriculation
(2004)
S.S.L.C (10th)
Satya Matriculation
Reference:
Girish Kumar Nair
(Manager)
Concentrix
Ravi Chandra
(Manager)
Concentrix
Debraj Banerjee
(DPE)
Concentrix
