Naresh Kumar Singh

 Naresh Kumar Singh - - New Delhi Seeking a position that will benefit from my experience, positive interaction skills where my experience can improve customer satisfaction. Work Experience 1 year experience as a Executive in Airtel Postpaid Billing Process – Galaxy Commercial Ltd, New Delhi (Feb 2007 – June 2008) 2 years experience as a Sr. Escalation level executive for Airtel Postpaid Corporate Billing – Pagepoint Services Pvt Ltd. New Delhi (June 2008 – March 2010) 1 year experience as a Lead Generation Executive for UK Outbound Process (Loft & Cavity Insulation) March 2010 – April 2011) 1 year experience as a Quality Analyst in UK Outbound Process – Mega Technology, Noida (April 2011- May 2012) 3 years experience in US Inbound Technical Support Sales Process – D-sky Technology Pvt Ltd (May 2012 – Sept 2015) 3 years experience in US Inbound Technical Support Sales Process – Apex Infotech Solutions (Oct 2015 – Sept 2018) New Delhi 3 years experience in US Inbound GPS Support Sales Process – NDGS Pvt Ltd. (Nov 2018 – Oct 2021) New Delhi Since Oct 2021 working from home as commission basis through different channels: (Remote, Chat, Phone, Email) Answering inbound phone calls regarding a customer’s computer problems Resolving customer issues quickly in a fast paced environment Making outbound calls to follow up on customers Building customer relationships, earning their loyalty and trust Service: Ability to delight customers by creating a remarkable experience on every call. Tech Savvy: Strong typing skills and proficient with internet navigation, instant messenger tools, Outlook and Microsoft Office. Communication: Amazing phone presence and ability to communicate through all mediums (Verbal, listening, written). Education BCA (Dropout) (2007) - IGNOU Certificate in Computing (2003) - IGNOU 10+2 Passed Out (2002) – UP Board High School Passed Out (2000) – UP Board Date of Birth: 07/01/1985 Marital Status: Single City: New Delhi Country: India Mobile: - Thanks & Regards (Naresh Kumar Singh)