Nardia Davis

   Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.   Work History     2018-02 - Current   Customer Service Representative Pastel Hq, New Kingston/Remote, Kingston Duties entails handling any GPS related query via calls, chats or email. Responded to customer requests for products, services and company information. 2017-06 - 2018-02   Technical Support Representative Ibex Global, Portmore, St. Catherine Duties entails assisting AT&T customers with any billing/customer service or technical queries for any AT&T gadgets. 2016-04 - 2017-05   Customer Service Representative Team HGS, Constant Spring, Kingston Duties entail providing customer service to customers which involves general information on health insurance plan as well as pharmacy coverage. 2015-10 - 2016-04   Customer Service Representative Xerox-E-services, New Kingston, Kingston Assisted customers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations. Educated customers on promotions to enhance sales. Consulted with outside parties to resolve discrepancies and create effective solutions. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. 2014-05 - 2015-02   Command Center Agent/Unarmed Security Guard King Alarm Systems, Kingston, Kingston Patrolled commercial property and associated parking garage. Monitored alarm systems to detect any unauthorized entries into protected areas. Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas. 2013-01 - 2014-01   Data Entry Clerk Research Planning and Legal Services Branch, Kingston, Kingston Duties entail providing front desk assistance and data entry for back log crime report. Scanned documents and saved in database to keep records of essential organizational information. 2011-06 - 2012-07   Customer Service Representative Jamaica Agent Services Limited, Portmore, St. Catherine Duties entail providing customer service to clients which involve sales advice and data entry. Responded to customer requests for products, services and company information. 2011-05 - 2011-06   Records Clerk Corporate Area Resident Magistrate Court (Criminal, Kingston, Kingston Duties consist of preparing letters pertaining to the ending of court cases, and storage of files where matters are completed.   Education    2010-01 - 2011-05   Some College (No Degree): Data Operation HEART Trust NTA - Portmore Received NVQ-J Accreditation General Office Practicum in Data Operation (Level 1) 2003-09 - 2018-06   High School Diploma Wolmer's Trust High School - Marescaux Road Received 5 CXC passes   Certifications       NCU Short Course- Customer Relations Vocational Training   NVQ-J Accreditation General Office Practicum in Data Operation (Level 1)   CXC/CSEC   English Language-1   Social Studies-2   Information Technology-3   Spanish-3   Physics-3   Mathematics-Pending   Accounts-Pending   Contact     Address 296 Nelva Road South Boro, Bridge Port P.O. Portmore, St. Catherine, 1876 Phone - E-mail -LinkedIn https://www.linkedin.com/in/nardia-davis-080ba2149   Skills     Communication Skills Customer Service Information Technology Spanish Word processing Sorting and labeling Technical Support Data Entry Maintains confidentiality 35-40 WPM typing speed Professional Telephone Demeanor Computer Proficient .