NARDES B. MIRANDA
Profession: Customer Service Specialist
Email address:-LinkedIn address: www.linkedin.com/in/nardes-miranda-207b521b2/
Contact Number: -
Address: Block 7, Lot 9, Recomville II, Phase 4, Bagumbong, Barangay 171, Caloocan
City 1401
Objective:
Dedicated customer service professional with more than 5 years’ experience in a fastpaced environment seeking an opportunity in a team-oriented company. Adept at handling a
wide range of contact methods while accurately documenting customer issues and providing
first class service with every interaction.
Work Experience:
JOB TITLE • COMPANY • DATES FROM – TO
Customer Service Specialist * CONCENTRIX DAKSH PHILIPPINES CORPORATION *
January 2016 to present- work at home set up since October 2020
JOB ROLE: Customer Financial Assistant
• Inbound and outbound calling
• Documentation/Data entry
• Assessment of customer’s financial situation
• Assessment of customer’s income and expenses
• Providing different options in paying their accounts (Loans, Credt Cards and
Bank accounts)
• Complaint handling
JOB TITLE • COMPANY • DATES FROM – TO
Customer Service Specialist * CONVERGYS PHILIPPINES INC. * December 2014 to
December 2015
JOB ROLE: Healthcare Provider
• Inbound and outbound calling
• 100% Accuracy for healthcare information
• Dealing with professionals (Doctors, Hospital Receptionists, Clinic
Receptionists
• Average Handling Time of 5 minutes per call
• Complaint handling
Training Attended:
Voice and Accent Training for 2 weeks -OERIDIAN TRAINING CENTER- Mandaluyong, Phil. Year 2014
Education:
COLLEGE• DATE EARNED • SCHOOL
Bachelor in Marketing * School Year- * Universidad de Manila
SECONDARY • DATE EARNED • SCHOOL
Graduated * School Year- * Vinzons Pilot High School
ELEMENTARY • DATE EARNED • SCHOOL
Graduated * School Year- * Vinzons Pilot Elementary School
Skills:
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Attention to Detail
Active Listening Skills
Improving Customer Experience.
Building Customer Loyalty.
Positive Attitude
Time Management
Interpersonal Skills
Computer Skills:
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MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
Google Drive (Docs, Sheets, Slides, Forms)
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Spreadsheets (Excel, Google Sheets, OpenOffice Calculator)
Email (mail merge, filters, folders, rules)
Presentations/Slideshows (Powerpoint, Google Slides )
CHARACTER REFERENCES:
Name:
Lorna Abad
Position and Company:
Quality Analyst - Concentrix Daksh Phil. Corp.
Contact Details:
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Robelene Tan
Iryll Ravago
Former Team Lead - Concentrix Daksh Phil. Corp. -
Deputy Manager - Concentrix Daksh Phil. Corp.
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