Naphtalie Ferrez

Interpersonal skills I developed and learned over my working years :

Teamwork - Collaborating and working well together with others.

Responsibility and Dependability.

Leadership if there is a need to take and initiate action.

Flexibility and willingness to go the extra mile whenever needed.

Patience and Motivation.

Passionate in listening, teaching, and sharing learnings with others. 

Work and administrative skills and ethics I highly practice:

Highly detail-oriented

Excellent in multitasking in fast-paced environments like in BPO Industry

Can work Independently

Dependable and Reliable in carrying tasks into completion

Valued time of the client and believe that punctuality is a must

Quick learner and resourceful to learn better.

Receptive to feedback

Adheres to protocol and standard office's operating procedures and processes

Knowledge and abilities :

• Customer Service 

• Data Entry

• Inbound and outbound call to a client

• Proficient in written and spoken English

• Microsoft Office: Excel, Word, Powerpoint, Publisher

• Google related programs and platform

• Zoom

• Facebook and Instagram

• Basic knowledge in CRM like ZOHO and workspace.

• Willing to learn anything I needed to learn efficiently and successfully do my deliverables.