Naomi de Guzman Natoc
Blk 9 Lot 21 Ph 1 Sta. Elena Village Brgy. San Jose Antipolo City
Mobile No.:-
E-mail Address:-
Be part of a fast-growing and dynamic company where I can practice my potential in providing
excellent customer and technical support through homebased service and eventually be a significant part
and contributor in progress and development to the company. Some of the support I provide are chat,
phone, email and virtual assistance.
PROFESSIONAL BACKGROUND
Homebased Freelancer (Fulltime)
July 2015 to Present
Act as an own-account worker for different clients and businesses like
human resource, accounting and payroll, data entry, customer service
(SMS, email, chat and phone), real estate, SAP HCM, compensation and
benefits and many more.
Wish E-Commerce (July 2015 to April 2016)
Part Time HR for an Online Agency
SAP HR Data Management Analyst – Northgate Arinso International
4th Floor, Building 1, Eton Cyberpod Corinthian, EDSA cor. Ortigas Ave.,
Quezon City 1110
September 15, 2014 to February 26, 2016
Job Description / Responsibilities:
Responsible in creation of (DWI)Detailed Work Instructions) and process
training assistant for new hires in the team
Researches and processes master data changes and mass upload
Monthly SOC1 Compliance which covers auditing and validation of
processes of all completed tasks every month
Works as the first point of contact in the delivery centre for employees or
client HR representative with regard to their payroll inquiry not limited to
statutory benefits.
Manages transactions received via calls, tickets or emails from trusted
HR Business Partners requesting for personal data changes and other
personal information.
Preparing SAP payroll reports relating to payment, tax, social insurance
and other third party payment.
Update and maintain employee information in SAP via PA30 and PA40
T-codes (including local, impat and expat employees). This includes
processes such as onboarding for new hires, change of personal data,
updating bank details, management of leave entitlement and credit,
updating absence record and basic pay, data entry for loans, tax codes,
allowances, holiday payments, processing termination/leaver and
redundancy payments.
Payslip generation in accordance to company policies and procedure.
Experienced with annual enrollment for health benefits like medical,
dental and life insurances
Escalates in depth customer inquiries and requests to the appropriate
SPOC as agreed in the governance model.
Consistent communication with onshore HR Business Partners to ensure
100% ticket resolution and seek approval request if needed.
Generates report (weekly, monthly and quarterly) and data analysis.
Team Leader and Trainer – WIPRO
Bell Canada (IPTV)
Eton Centris Building
Quezon Avenue, Quezon City
November 15, 2010 to February 25, 2014
Job Description / Responsibilities:
Create an environment oriented to trust, open communication, creative
thinking and cohesive team effort
Provide the team with a vision of the project objectives
Motivate and inspire team members
Coaching agents to help develop their full potential as team members.
Escalate issues which cannot be resolved by the team.
Coordinating with the higher management regarding the progress and
adversities that cannot be resolved within team efforts.
Providing FGD (Focused Group Discussion) to make sure that there is
an open communication amongst team members.
Make sure that client’s expectation with KPI are met or exceeded
Team Leader – Teleperformance
Alltel Account
Greenfield District corner EDSA
Mandaluyong City
October 2006 to December 2009
Job Description / Responsibilities:
Coaching agents to help develop their full potential as team members.
Monitoring agents to make sure that client standards are met
Performing root-cause analysis to in developing agents at their maximum
potential
Participating with the client’s calibration to make sure that Key
performance Indicators are met.
Motivate and inspire team members
EDUCATIONAL BACKGROUND
BACHELOR'S DEGREEE
BS Economics
(Major in Business Economics)
Polytechnic University of the Philippines
June 2001 to May 2009
SECONDARY LEVEL
Ismael Mathay Sr. High School
June 1997 to April 2001
PRIMARY LEVEL
Toro Hills Elementary School
June 1990 to March 1197
CHARACTER REFERENCES
James Ramos
Regional Team Leader (APJ and EMEA)
Northgate Arinso International-
Christine Ann Rodolfo
Real Time Analyst
WIPRO-
Abbie Bato
Team Leader
Teleperformance-