Naomi Vergara

Naomi Vergara Enriquez 19-A Captain Sindo St. Jesus Dela Pena, Marikina City-- JOB OBJECTIVE To have a dynamic and challenging Job where I can learn and outgrew myself in a Home-Based environment. WORK EXPERIENCE Virtual Assistant (Home-Based) – 2014 to Present Wanelo, Inc. ❖ Handles email queries for US based customers on behalf of the client. ❖ Comprehend the customer requirement well & suggest apt resolutions. NRS Business Solutions and Events ❖ Manage email and chat support on behalf of the client. ❖ Perform data management work (content management, data entry) on behalf of the client. ❖ Perform phone support for both inbound and outbound call types, also on behalf of the client. eTEAM FUSION LLC ❖ Call customers to provide them with information regarding their recent order. ❖ Up-sell products. Communication Assistant/IP Relay Operator (Purple Communication) – Oct 07, 2013 – Dec 27 2013 STELLAR PHILIPPINES MDC 100 Building, C. P. Garcia C5 Road corner Eastwood Avenue, Bagumbayan Quezon City ❖ Provide communication assistance to North American-based speech- and hearing-impaired individuals via chat protocol. Quality Assurance Assistant (TalkTalk Telecoms) - Jan 09, 2013 – May 20, 2013 TRANSCOM WORLDWIDE PHILIPPINES, INC. Transcom Center Building, Las Fiestas Road, Frontera Verde, Pasig City ❖ Understanding and requirements and supporting clients and company needs for Quality improvement. ❖ Escalating quality deficiencies to Quality and Analytics Manager. Customer Finance Advisor - Collections (TalkTalk Telecoms) - December 12, 2011 – Jan 09, 2013 TRANSCOM WORLDWIDE PHILIPPINES, INC. Transcom Center Building, Las Fiestas Road, Frontera Verde, Pasig City ❖ Collect payments for unpaid bills while delivering quality and customer service excellence. Customer Service/Technical Support/Collections Agent (Austar) - September 15, 2009 – July 27, 2011 SYKES MARKETING SERVICES INC. 2/F E-Commerce Bldg., Riverbanks Center, Barangka, Marikina City ❖ Identify, research and resolve customer issues. ❖ Call customer to collect Austar equipments. Customer Service Representative (Sears) - January 18, 2008 – September 04, 2009 SITEL PHILIPPINES, INC One Julia Vargas Building, #1 Doña Julia Vargas Avenue, Ortigas Business Center, Pasig City ❖ Provide customers with product and service information. ❖ Up-sell products and services. Customer Service Representative (PeoplePC) - December 10, 2007 – January 16, 2008 SITEL PHILIPPINES, INC One Julia Vargas Building, #1 Doña Julia Vargas Avenue, Ortigas Business Center, Pasig City ❖ Answer phones and respond to customer requests. ❖ Address service concerns to prevent additional customers from canceling their account. Front Desk Officer - June 22, 2005 – October 25, 2005 ZEN SKIN DERMATOLOGICAL 3rd Floor, Astoria Plaza Hotel, J. Escriva Drive, Ortigas Center, Pasig City ❖ Provide a broad range of clerical and customer service support for the Clinic. ❖ Tasks typically include answering telephone, scheduling of patients, preparation and maintenance of medical records. ❖ Greet patients and visitors to promote positive departmental service image. Telephone Operator - November 10, 2003 – February 04, 2004 PHILIPPINE DAILY INQUIRER Chino Roces Street, Corner Yague and Mascardo Sts., Makati City ❖ Receive incoming telephone calls through the switchboard and connects them to a group/persons concerned. ❖ Conduct regular check-up of trunk lines and ports and report to the in-house Electrician or PLDT Repair Services, PABX Technician, Voice Mail Technician, any trouble or defects for immediate action. Receptionist/Telephone Operator - October 05, 2001 – September 15, 2002 CITADEL HOLDINGS, INC. 4TH Floor, SGV II Bldg., 6758 Ayala Avenue, Makati City ❖ ❖ ❖ ❖ ❖ Greet visitors courteously, determine their needs and direct or escort them to the appropriate department. Perform a variety of clerical duties in support of an assigned office as assigned. Answer telephone calls and route calls. Exchange information in person and on the telephone. Distribute Human Resources department mailings. Marketing Assistant (HSBC) - August 15, 2001 – September 20,- PHILIPPINES 27th Floor, Ayala-FGU Bldg., Ayala Avenue, Makati City ❖ Acquire prospective clients for HSBC Credit Card. ON THE JOB TRAINING May 18, 2000 – July 09, 2000 Reservation/Ticketing Officer UNIKHORN TRAVEL AND TOURS Ground Floor, Sta. Lucia East Bldg, Cainta, Rizal ❖ Handle ticketing and booking procedure. ❖ Assist clients and answer their queries. ❖ Provide information on various aspects including tours, details about travel points, estimate on traveling expenses and procedure of visa application. EDUCATION CORA DOLOROSO CAREER CENTRE 2ND Floor, Pines Bldg., 2159 C. M. Recto Avenue, Manila Travel and Tourism April 19, 2000, Graduated Outstanding student for Academic Excellence – First Honor ROOSEVELT COLLEGE MARIKINA J. P. Rizal St., Lamuan, Marikina City March 29, 1999, High School Graduated March 29, 1995, Elementary Graduated AFFILIATION CIVIL SERVICE COMMISSION Career Service Professionals Quirino Elementary School October 12,- PROFILE ❖ Born on June 09, in Marikina City, 2nd of three children to Romeo V. Vergara, a Medical Technician and Marissa C. Cruz, housewife ❖ Married to Zander B. Enriquez, Agent Trainer ❖ Mother to Winter Nicolette Enriquez and Summer Myr Natalie Enriquez. ❖ 5’2” in height and weighs 100 lbs. ❖ Familiar with PABX Telephone System and other office equipment ❖ Knowledgeable in using computer software (MS Word, MS Excel, MS PowerPoint and Internet Explorer) REFERENCES Available Upon Request eNVy