Naomi Ubongabasi Ukana

I am a dedicated professional with expertise in customer service, virtual assistance, appointment setting and data analysis. With a strong foundation in customer success and technical experiences, streamlining workflows and leveraging data-driven insights to optimize business operations.

With years of experience in customer service, I have developed excellent communication and problem solving skills. I am skilled at handling inquiries, resolving customer issues efficiently and providing exceptional support to ensure client satisfaction. My background in virtual assistance allows me to manage administrative tasks, schedule appointments and assist with daily business operations to improve efficiency.

I also have experience in data analysis, helping businesses track performance, identify trends and make data-driven decisions. By analyzing customer interactions and operational metrics, I contribute to refining strategies that enhance customer retention and business growth. My foundation in customer success ensures that i can proactively address concerns, build strong client relationships and implement solutions that align with business objectives.

In addition to my customer facing skills, I have experience in Technical support, assisting clients in trouble shooting issues and guiding them through product usage. My ability to adapt to different roles make me a versatile professional capable of handling various business needs.

I am passionate about continuous learning and professional development. Whether its improving customer engagement, optimizing virtual assistance processes or analyzing virtual assistance processes, or analyzing data for better decision-making, I am committed to delivering high-quality results.

I look forward to contributing my skills to businesses looking for efficient support, enhanced customer interactions and data-driven solutions.