Naomi Ubongabasi Ukana

I’m a Customer Support Specialist with 4+ years of experience delivering real-time, multi-channel support in SaaS and platform-based environments. My work centers on enhancing customer experiences, resolving issues with clarity and empathy, and supporting users through digital tools that power their daily operations.

Across fintech, logistics, and e-commerce platforms, I’ve supported customers via structured support systems handling high-volume inquiries, troubleshooting platform issues, guiding onboarding and setup, and collaborating with technical and compliance teams to resolve escalations. I’m particularly skilled at contextual support: understanding not just what a user is asking, but why, and responding with solutions that are both accurate and practical.

Beyond frontline support, I bring strong virtual operations experience. I’ve managed calendar coordination, email workflows, appointment scheduling, follow-ups, and task prioritization often alongside active support queues. I’ve also contributed to CRM optimization and workflow automation, building and testing processes that improved response times, reduced errors, and strengthened SLA performance.

My portfolio includes hands-on projects in CRM workflow automation, project management, lead generation, email scheduling, calendar and task management, and telehealth support practice. Through these projects, I’ve worked with tools such as Zendesk, HubSpot, Intercom, Trello, Zapier, Slack, Asana, and Google Workspace gaining a strong understanding of how support, systems, and processes intersect to drive customer success.

I’m open to remote Customer Support, Technical Support, Customer Success, and Telehealth Support roles, where I can contribute my experience in real-time support, virtual operations, and system-driven service delivery while continuing to grow within health-tech and SaaS environments.