Naomi Ong

Naomi Ong www.linkedin.com/in/naomi-ong-hy19 PROJECT MANAGER Project Manager | Education, Technology & Organizational Development Former medical scholar turned project leader specializing in cross-sector operations, compliance, and partnership management across Asia. Proven record of delivering multistakeholder projects on time and within budget, with strengths in stakeholder communication, process optimization, risk control, and compliance assurance. Brings a methodical, evidence-based approach to project planning, risk governance, and cross-border collaboration, with a record of delivering measurable outcomes that strengthen institutional efficiency and compliance. CORE COMPETENCIES Project Lifecycle Management • Strategic Planning & Execution • Stakeholder & Client Engagement • Customer Relationship Management (CRM) • Budgeting & Resource Control • Change Management • Performance Optimization • Risk & Compliance Management • CrossBorder Collaboration • Process Improvement • KPI Tracking & Reporting • Vendor & Partner Coordination • Agile & Waterfall Methodologies TECHNICAL PROFICIENCIES Project Tools: Monday.com | Jira | Wrike | Microsoft Project | Azure DevOps | Asana Platforms & Systems: AWS Cloud | Oracle Cloud | Microsoft Office & Teams | Dynamics 365 (ERP) | Google Workspace Programming: C, Python & Java (Basic) CERTIFICATIONS     Certified Associate in Project Management (CAPM® – PMI) — In Progress; pursuing PMP certification (expected 2026). Project Management Essentials Certified — Management & Strategy Institute (PME – MSI) UiPath RPA Business Analyst Foundation (Diploma of Completion) HarvardX CS50x: Introduction to Computer Science — Ongoing PROFESSIONAL EXPERIENCE Project Manager (Contract) — Innovative University College (IUC) | Aug 2025–Present      Lead over three international education collaboration projects (cumulatively worth RM500k – 1M+) across Southeast Asia, ensuring alignment with academic, operational, and legal frameworks. Manage cross-department workflows for 10+ staff, reporting directly to Board of Directors on project health, risk, and ROI. Coordinate multi-department teams and external partners to ensure timely, compliant project delivery aligned with institutional goals. Review and negotiate partnership contracts to ensure 100% MQA compliance, safeguarding academic integrity and organizational reputation. Develop project documentation (WBS, Schedule, Issue & Risk Register, etc), risk registers, and KPI dashboards, supporting strategic decision-making and cross-border coordination. Project Management Officer — ARRK Asia (Malaysia) | Mar 2024–Apr 2024     Managed vendor coordination and logistics to ensure 100% on-schedule product delivery for multiple concurrent projects. Conducted cost and risk analyses to optimize budget efficiency (maintained at least 15%+ profit margin) and project outcomes. Supported digital marketing and subcontractor collaboration to enhance corporate website performance and online visibility, boosting digital engagement by 40%. Provided recommendations to senior leadership on process redesign and digital visibility strategies that supported regional business development. Associate Project Manager — NXGEN Malaysia Sdn Bhd | Aug 2023–Feb 2024      Oversaw 2 cloud development & migration projects for enterprise clients with budgets up to RM300k, ensuring deliverables met client and compliance requirements. Partnered with executive sponsors to define project scope, risk exposure, and success metrics for enterprise cloud clients. Supported pre-sales activities, including RFP preparation, bid reviews, costing, and proposal submissions for 5+ tenders. Maintained project tracking dashboards, facilitated daily stand-ups and monthly reporting to management on progress, blockers, and KPIs. Collaborated with HR and operations to streamline onboarding and documentation processes. Clinic Operations & TCM Assistant (Part-Time / Volunteer) — Various Clinics, Malaysia |-   Improved patient satisfaction (at least 80%) through workflow analysis and process redesign, reducing waiting times and streamlining clinic operations. Supported traditional Chinese medicine practitioners and clinic managers in daily operations and service quality management. SELECTED LEADERSHIP ACHIEVEMENTS          Delivered a high-risk project from initiation to completion on time and within budget, maintaining stakeholder satisfaction through structured communication and reporting. Developed and implemented a knowledge base for a newly acquired Malaysian branch, establishing foundational documentation that streamlined onboarding and operations. Implemented standardized project documentation templates (WBS, Issue/Risk Logs, KPI reports), improving project visibility and reducing variance by 20%. Provided executive-level support to the Managing Director, managing travel, accommodation, and claim documentation with efficiency and discretion. Contributed to successful bid and proposal submissions, identifying contract risks and shaping pricing and risk mitigation strategies that strengthened business positioning. Coordinated a cloud-based project phase for the Singapore Examinations and Assessment Board (SEAB), ensuring adherence to critical milestones and executive visibility. Optimized ARRK Asia’s digital presence by coordinating website enhancements with subcontractors, improving user engagement and brand alignment. Reduced operational bottlenecks and improved patient flow at Shan Yuan Healthcare through workflow analysis and system optimization. Ensured MQA compliance and strengthened cross-border partner accountability across three international collaborations, safeguarding institutional credibility and profitability. EDUCATION Bachelor of Medicine (BMed) — Shanghai University of Traditional Chinese Medicine,- Developed strong analytical and process discipline, later pivoting these skills toward organizational project management.    Shanghai Government Scholarship (Type B) | Outstanding International Student Award Co-author of a publication in Frontiers in Immunology (2020) Active member of student leadership and community service societies (Red Cross, Psychological Commissar, Martial Arts Clubs, Dragon Boat Team) LANGUAGES English (Native) • Chinese (Native) • Malay (Professional)