Naomi Natoc

Naomi de Guzman Natoc Mobile No.: - E-mail Address:- Be part of a fast-growing and dynamic company where I can practice my potential in providing excellent client/customer and technical support through work from home / virtual service and eventually be a significant part and contributor in progress and development to the company. PROFESSIONAL BACKGROUND Homebased Freelancer (Fulltime) July 2015 to Present Act as an own-account worker for different clients and businesses like human resource, accounting and payroll, data entry, customer service (SMS, email, chat and phone), SAP HCM, compensation and benefits, payment reconciliation, invoicing, report analysis and many more. Provides front line support for different kinds of businesses (i.e answering questions via email, chat and over the phone) SAP HR Data Management Analyst – Northgate Arinso International 4th Floor, Building 1, Eton Cyberpod Corinthian, EDSA cor. Ortigas Ave., Quezon City 1110 September 15, 2014 to February 26, 2016 Job Description / Responsibilities: Responsible in creation of (DWI)Detailed Work Instructions) and process training assistant for new hires in the team Researches and processes master data changes and mass upload Monthly SOC1 Compliance which covers auditing and validation of processes of all completed tasks every month Works as the first point of contact in the delivery centre for employees or client HR representative with regard to their payroll inquiry not limited to statutory benefits. Manages transactions received via calls, tickets or emails from trusted HR Business Partners requesting for personal data changes and other personal information. Preparing SAP payroll reports relating to payment, tax, social insurance and other third party payment. Update and maintain employee information in SAP via PA30 and PA40 T-codes (including local, impat and expat employees). This includes processes such as onboarding for new hires, change of personal data, updating bank details, management of leave entitlement and credit, updating absence record and basic pay, data entry for loans, tax codes, allowances, holiday payments, processing termination/leaver and redundancy payments. Payslip generation in accordance to company policies and procedure. Experienced with annual enrollment for health benefits like medical, dental and life insurances Escalates in depth customer inquiries and requests to the appropriate SPOC as agreed in the governance model. Consistent communication with onshore HR Business Partners to ensure 100% ticket resolution and seek approval request if needed. Generates report (weekly, monthly and quarterly) and data analysis. Team Leader and Trainer – WIPRO Bell Canada (IPTV) Eton Centris Building Quezon Avenue, Quezon City November 15, 2010 to February 25, 2014 Job Description / Responsibilities: Create an environment oriented to trust, open communication, creative thinking and cohesive team effort Provide the team with a vision of the project objectives Motivate and inspire team members Coaching agents to help develop their full potential as team members. Escalate issues which cannot be resolved by the team. Coordinating with the higher management regarding the progress and adversities that cannot be resolved within team efforts. Providing FGD (Focused Group Discussion) to make sure that there is an open communication amongst team members. Make sure that client’s expectation with KPI are met or exceeded Team Leader – Teleperformance Alltel Account Greenfield District corner EDSA Mandaluyong City October 2006 to December 2009 Job Description / Responsibilities: Coaching agents to help develop their full potential as team members. Monitoring agents to make sure that client standards are met Performing root-cause analysis to in developing agents at their maximum potential Participating with the client’s calibration to make sure that Key performance Indicators are met. Motivate and inspire team members EDUCATIONAL BACKGROUND BACHELOR'S DEGREEE BS Economics (Major in Business Economics) Polytechnic University of the Philippines June 2001 to May 2009