Naomi Abakpa

ABAKPA NAOMI HANNA Executive Assistant| General Virtual Assistant| Project Manager| Customer Support Manager LAGOS STATE, NIGERIA , TEL: - E-mail:- CAREER OBJECTIVE Seasoned administrative professional with 4 years overall experience in roles such as Executive Assistant, Project Manager, General Virtual Assistant and Customer Support Specialist. Proven track record in optimizing executive workflows, managing complex schedules, and providing top tier customer support. Experienced in project management, successfully leading and coordinating various projects and events to completion within deadlines and adherence to financial limitations. Skilled at utilizing various tools and technologies to enhance efficiency and communication, strong ability to manage multiple priorities, resolve issues swiftly and maintain confidentiality. Proficient in leadership, technical troubleshooting and client training with commitment to delivering high quality and support. SOFT SKILLS AND COMPETENCIES ∙ Ability to communicate effectively throughout all levels within and outside the organization ∙ Quick thinking and Effective decision making. ∙ Time and Task Prioritization skills ∙ Customer focused and conflict resolution skills ∙ Professional discretion and Confidentiality of information. ∙ Good analytical and problem solving skills ∙ High adaptability and flexibility skills ∙ Self motivated and reliable ∙ High degree of IT literacy and the ability to handle electronic data ADMINISTRATIVE EXPERTISE ● ● ● ● ● ● Appointment Scheduling Calendar Management Email Management File Management Research Skills Task Prioritization ● ● ● ● ● ● Customer Support Data Entry Lead Generation File Management Basic Accounting skills Social Media Management ● ● ● Project Coordination, Event planning Travel Arrangements Budgeting and Financial Management Expense Reporting Meeting Coordination ● ● ● ● ● ● ● Trello Asana Click up Intercom Freshdesk Calendly Yelp ● ● ● ● ● ● ● Hubspot Monday.com Zoho Desk Canva Design Apollo Mailchimp Loom ● ● TECHNICAL SKILLS ● ● ● ● ● ● ● Microsoft office suite Google Workspace Onedrive, Dropbox Slack Zendesk Zapier Zillow WORK EXPERIENCES EXECUTIVE ASSISTANT/PROJECT MANAGER | BRICH AESTHETICS- April 2023- present Key Responsibilities: ● ● ● ● ● ● ● Coordinated and organized meetings, prepared meeting agendas, gathering materials needed,took minutes during meetings with employees and stakeholders. Managed the Executives social media account and business page by developing strategies, creating a content plan, utilizing social media tools, reviewing weekly analytics and reports. Effectively managed and coordinated the director's calendar, scheduling meetings, appointments and travel. Organized Events, Tv talk shows, commercials and media rounds, i also assisted with project planning, execution and tracking to ensure deadlines are met. Handled the Executives incoming and outgoing communications, including responding to emails, phone calls and correspondence. Planned and booked domestic and international travels including flights, accommodation and itineraries. Utilized various tools and techniques to streamline and optimize the workflow of the director, ensuring seamless operations and increased efficiency. CUSTOMER SUPPORT REPRESENTATIVE | JFK TECH TRAINING- July2022 -feb2023 Key Responsibilities: ● ● ● ● ● ● Responding to customers through phone calls, emails, chat and social media platforms, providing timely and accurate information as well as resolving customers complaints and issues efficiently and professionally, ensuring customer satisfaction and loyalty. Maintained in-depth knowledge of product and services to offer accurate information and support to the prospective and existing clients. Recorded and documented customer interactions, issues and resolutions in the CRM systems and conducting follow up to ensure customer issues were resolved satisfactorily and to enhance the overall customer experience. Escalated issues I wasn't able to resolve to the higher level management and also ensured the issues were resolved in a timely and effective manner. Met and exceeded target consistently for 6 months thereby making me the best employee 6 times in a role. Collaborated with other departments to ensure consistent and high quality customer support by using feedback to help improve our product and services, thereby contributing to continuous improvement. CUSTOMER SUPPORT SPECIALIST |MULTICHOICE NIGERIA- feb 2021 -mar2022 Key Responsibilities: ● ● ● ● ● ● Responded to over a 100 customers inquiries and technical issues on a daily basis via phone calls, emails and worked closely with the quality assurance team, product development and sales team to ensure seamless service delivery and address customer needs effectively. Monitored Broadcast channels and services to identify and proactively address potential issues before it affects the clients. Diagnosed and resolved technical problems with broadcast equipment and software, ensuring minimal downtime and continuity of streaming service. Maintained comprehensive knowledge of broadcast channels, technologies, equipment and services to provide expert advice and support to customers. Escalated complex technical issues to the engineering teams and ensured all issues are resolved timely and accurately. Conducted online training sessions for new clients and created instructional guides to help clients understand and effectively use broadcast equipment and software. ADMINISTRATIVE ASSISTANT | MECENT EDU CONSULT - Dec 2018- august 2020 Key Responsibilities: ● ● ● ● ● ● ● ● Provided general administrative support to School administrators, lecturers, and staff and also assisted with photocopying, filing, data entry and office organization tasks. Assisted with student support services, such as coordinating special education, meetings, arranging tutorial sessions, planning and organizing school events and activities, field trips. Serve as liaison between the school and parents, community members and external organizations, assisted with coordinating parent forums and community outreach. Enter and maintain accurate records of students including enrolment, attendance, academic performance, Update student information in the school database. Assisted with the student registration and withdrawal process, generating reports and compiled data for school administrators as directed. Monitored and maintained school supplies inventory. Placed orders for supplies as needed and ensured adequate stock levels are maintained. Managed and updated school calendars, including scheduling parent-teacher forums, staff meetings and other school events. Assisted with internal and external communications including drafting and distributing newsletters, announcements and memos. Coordinate communication between teachers , parents and school administrators. EDUCATION Bachelor of Science BSc Industrial Relations and Personnel Management CERTIFICATIONS PROJECT MANAGEMENT FUNDAMENTALS- Google project management- 2024 DIGITAL WITCH IT TRAINING- Digital witch support community- 2024 TECHNICAL SUPPORT FUNDAMENTALS- Google- 2024 JOBBERMAN SOFT SKILL CERTIFICATE- 2022 EXECUTIVE ASSISTANT SKILLS- Alison- 2022 2020