Nanya Okorie

Nanya Okorie Customer Services & Sales Expert LinkedIn Profile: linkedin.com/in/nanyaokorie-| - Professional Summary Highly motivated and results-oriented telemarketing professional with over 5 years of experience exceeding sales targets through exceptional communication and customer focus. Proven ability to secure appointments, manage CRMs, and deliver exceptional service over the phone. Adept at building rapport with prospects and establishing long-term client relationships. Work Experience Customer Service Representative KODJO KONTRACTING - HVAC - Douglasville, GA June 2022 - July 2023 Increased customer acquisition by 10% through targeted outreach and effective lead conversion strategies. Managed a high volume of inbound and outbound calls, exceeding customer expectations through clear communication and proactive problem-solving. Utilized a CRM system to track leads, schedule follow-up calls, and ensure seamless customer journeys. Customer Service & Call Centre Specialist 3G PROXY - Podgorica, Montenegro Sept. 2020 - May 2022 Provided exceptional phone support, resolving customer inquiries and exceeding satisfaction ratings. Leveraged strong communication and persuasion skills to convert leads into paying customers. Exceeded call volume targets while maintaining a high level of customer service through active listening and clear communication. Relevant Skills Proven experience in appointment setting, phone services, follow-up calls, and CRM support Excellent communication and persuasion skills with a focus on building rapport with potential clients Proficient in calendar management, appointment scheduling & CRM softwares like Salesforce, Zendesk, Calendly, Doodle