Nani Gamal

NANI ELSALAKAWI Calgary, AB - - PROFESSIONAL SUMMARY Dedicated professional seeking a customer service position at a bank to enhance client satisfaction and support financial operations. HIGHLIGHTS Communication Skills: Skilled in active listening, conflict resolution, and effectively communicating information to clients in both verbal and written formats. Customer Service Skills: Experienced in building relationships, identifying customer needs, and providing personalized solutions to enhance customer satisfaction. Technical Skills: Proficient in using banking software, managing financial transactions, and ensuring compliance with regulatory standards. Organizational Skills: Adept at managing time, maintaining accurate records, prioritizing tasks, and coordinating with other departments for efficient service delivery. PROFESSIONAL EXPERIENCE First Abu Dhabi Bank - FAB Abu Dhabi, UAE Customer Service Officer Feb 2016 – Sep 2019 • Ensured liability and asset growth aligned with business targets, while fostering a service-oriented, performance-driven culture and meeting service quality goals to generate revenue as Wealth Management Relationship Manager. • Maintained strong client relationships for retention, monitored service quality indicators, addressed issues for optimal customer satisfaction, and drove sales of new products, ensuring proper documentation and tracking sales targets for growth. Administration Processor Dec 2012 – Feb 2016 • Optimized office equipment maintenance expenses for the sales team, ensuring timely conversions and the implementation of audit recommendations to minimize deviations during audits. • Addressed and resolved problems, complaints, and queries efficiently, while driving sales of new products, maintaining proper documentation, and tracking sales targets to ensure growth. Facilitates Unit Help Desk Admin Dec 2010 – Dec 2012 • Managed customer complaints and inquiries, ensuring timely follow-up and resolution, while handling insurance claims and processing purchase orders for FM units. • Utilized the Oracle system for operations and logistics tasks, updated vendor Statements of Account (SOA), and followed up on payment statuses. EDUCATION Al-Mansoura University, Al-Mansoura, Egypt Bachelor of Commerce and Business Administration Jun 2002 VOLUNTEER EXPERIENCE School Calgary, AB Student Help Volunteer • Assisted students in understanding and mastering science concepts, providing guidance and support to enhance their learning experience. • Helped students with assignments and study materials, fostering a deeper comprehension of scientific principles and improving academic performance. Association for Newcomers - Bridges 2024 Calgary, AB Volunteer 2023 • Assisted newcomers with settlement and mental health support, providing essential services such as food, funding, and resources to ensure a smooth transition. • Collected funds and managed financial assistance to support the needs of newcomers, ensuring timely delivery of resources and services. CERTIFICATES & TRAINING • • • Training, Customer Mania Plus, FAB, Abu Dhabi - Aug 2017. Training, The Customer at the Crossroads, FAB, Abu Dhabi - Mar 2017. Training, Customer Mania, FAB, Abu Dhabi - Mar 2017. • • • • • • Training, Developing Champions, FAB, Abu Dhabi - Jan 2016. Training, L.A.S.T Solving Customers Complains, FAB, Abu Dhabi - Jan 2016. Training, How We Work Together, FAB, Abu Dhabi - Feb 2009. Training, Fundamental of Information Technology, FAB, Abu Dhabi - Feb 2007. Certificate, English Business Conversation, British Institute, Egypt - Dec 2004. Course, Basic Business Skills Acquisition - Al-Mansoura, Egypt - Jan 2003 LANGUAGES Bilingual in English and Arabic