Nange Marie
Chantal
C U S TO M E R S E R V I C E
Profile
Dedicated Customer Service Representative dedicated to providing quality care for
ultimate customer satisfaction. Proven ability to establish and maintain excellent
communication and relationships with clients. Adept Marketing Strategies. Dedicated
to identifying customer needs and delivering effective solutions to all problems.
Details
Excellent time management skills combined with a superior knowledge of the
customer service industry. Bilingual, hardworking, and ready to join my next team.
Linz
Austria
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Employment History
Customer Service Representative, Mercedez Benz, Linz, Austria
AUGUST 2022 — SEPTEMBER 2024
Skills
Microsoft Office
Leadership Skills
Problem Solving Skills
• Maintained up to date knowledge of products and services.
• Handled customer calls and responded to queries about services, product
malfunctions, promotions, and billing.
• Worked to address all customer concerns in a timely and effective manner.
• Handled large volume of phone calls, emails, tickets from B2B customers on a
day to day basis with a sense of calm and good work ethic.
• Developed successful tactics to sell products and services to customers.
Excellent Customer Service Skills
• Worked to understand the needs of each customer a nd ensure customer
satisfaction through proactive follow ups and clear communication.
Time Management Skills
Customer Service Advisor, Leonardo Hotel , Linz
Excellent Communication Skills
M AY 2 0 2 1 — J U N E 2 0 2 2
• Greeted customers with enthusiasm and a delightful and helpful attitude.
Mediation and Negotiation Skills
Critical Thinker
• Provided guests and potential guests with up to date information about hotel
and promotional offerings.
• Effectively sold rooms to walk-in customers.
• Responded to guest complaints in a professional and effective way and
Languages
English
French
collaborate with other departments, redirecting issues or cases as necessary.
• Processed payments and informed hotel staff of room status and availability.
• Provided superiors with work logs, demonstrating accountability.
Call Customer Support, MTN, Cameroon, Douala
D E C E M B E R 2 0 1 5 — O C TO B E R 2 0 1 9
German
Key Responsibilities .
• Technical Capability. Worked under supervision, Supporting standard technical
Hobbies
Reading, Listining to Music ,
Dancing.
issues/queries related to a single product/small set of products eg Microsoft
products, operating system, basic networking, PCs
• Problem Solving. Takes ownership for listening to and understanding basic
customer problems and asking relevant questions to resolve typically known
problems within required timescales. known when problem are beyond them
and escalates so they can be resolved.
• Service Level. Escalated issues as necessary to deliver required service level and
meet or exceed customer expectation.
• Monitored performance through statistical reporting and analysis.
• Team Working. Acted as a team player and is viewed by colleagues as a helpful
and effective strategical growth to team members.
• Personal Development. Developed an understanding of customers environment
and service delivery requirement to enable the delivery of a first class service.
• Processed Documents actions taken in resolving routine customer enquiries
ensuring established process/system are followed.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
Education
Master in Sustainable Tourism Management, Instituto Politecnico de Leiria,
Leiria, Portugal
S E P T E M B E R 2 0 1 9 — O C TO B E R 2 0 2 0
Master of Art, Peace and Conflict Studies , University of Buea Cameroon,
Buea
O C TO B E R 2 0 1 6 — D E C E M B E R 2 0 1 8
Bachelor of Education, University of Buea , Buea, Cameroon
O C TO B E R 2 0 0 9 — D E C E M B E R 2 0 1 2
