Nangamso Goso

Nangamso Goso Linkedin - www.linkedin.com/in/nangamso-goso-8155a2b4 Dynamic and versatile professional with experience in communication, marketing, logistics, administration, and customer service. Skilled in developing and executing effective communication strategies, managing social media and digital campaigns, coordinating logistics and transport operations, and providing exceptional customer support. Proficient at streamlining processes, training staff, and creating compelling content for internal and external audiences. Capable in Microsoft Office Suite, with strong organisational, problem-solving, and interpersonal skills, consistently delivering results that enhance operational efficiency and engagement. Experience JAN 2025 – PRESENT Communication Specialist | Mpact Recycling | Germiston I train employees on effective communication techniques to enhance team performance and collaboration. I optimise the company’s social media presence through strategic content creation, resulting in increased followers and engagement rates. I also prepare social media posts and videos with a focus on viral content strategies while streamlining internal communication processes to improve efficiency and employee engagement. Additionally, I contribute to the development of effective communication strategies and assist in writing and reviewing content for the company website, brochures, and marketing materials. APR 2025 – PRESENT Administrative Support Assistance | Mpact Recycling | Germiston I provide front-desk reception support by welcoming visitors, handling calls, and managing inquiries in a professional manner. I coordinate logistics for internal and external events, including meetings, staff functions, and community outreach initiatives. My responsibilities also include handling administrative tasks such as data entry, filing, and document preparation, while maintaining accurate records of event expenses, supplier invoices, and office inventory. Additionally, I support day-to-day office operations to ensure smooth and professional frontoffice management and assist in coordinating travel arrangements, catering, and staff attendance lists. FEB 2019 – DEC 2024 Transport Coordinator | Mpact Recycling | Thulisa Park I monitored delivery progress through detailed logistics tracking, providing customers with timely updates on changes to predicted arrival times. I carried out regular fleet reviews to ensure compliance and maintain operational readiness for maximum logistics efficiency. My duties included conducting regular stock counts to ensure depots maintained sufficient supplies for scheduled deliveries, reordering as necessary. I also tracked and monitored delivery progress, communicating any delays to customers and relevant departments to prevent further disruptions. Additionally, I coordinated daily, weekly, and monthly transport plans, consistently delivering structured logistics operations that exceeded KPIs. I also created over 50 order numbers across South Africa to support seamless delivery and operational accuracy. FEB 2018 – JAN 2019 Marketing and Communications Intern | Sanlam | Houghton I worked closely with marketing managers to develop digital campaign strategies, conducting research on target audiences across platforms such as Facebook, Google, TikTok, and LinkedIn. I created compelling, on-brand copy for marketing materials and promotional content while contributing creative ideas during brainstorming sessions to develop new slogans, advertisements, and marketing outlets as part of rebranding initiatives. Additionally, I conducted research and prepared presentations for promotional products in collaboration with colleagues to support effective marketing execution JAN 2011 – JAN 2014 Customer Care Consultant | Vodacom Directory | Midrand I handled high volumes of incoming customer calls daily, providing prompt, courteous, and efficient service. I delivered accurate information on products, services, and company policies to ensure customer clarity and satisfaction. My role involved resolving customer queries and complaints effectively, escalating complex issues when necessary. While adhering to standard call scripts, I personalised interactions to enhance the overall customer experience. I also collaborated with cross-functional teams to follow up on customer requests, ensuring timely resolutions, and consistently met or exceeded call handling and customer satisfaction KPIs.Bachelor of Arts in Strategic Corporate Communication Skills Competent in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Type 76 words per minute • Proficient in managing multiple tasks • Team player • Excellent time management skills • Conflict management • Effective verbal communication • Issue resolution in deliver and daily reporting • Proficient in strategic communication Education FEB 2022-JAN 2023 Bachelor of Arts with Honours in Integrated Organisational Communication | University of South Africa FEB 2014-NOV 2017 Bachelor of Arts in Strategic Corporate Communication | University of Johannesburg FEB 2022-JAN 2023 National Senior Certificate | Tsosoloso Ya-Africa Secondary School Certifications: Excel 2016 Advanced, Blazing Moon Corporate Training, 2023 Level (2) Contact Centre Support, Rims Infomage, 2011 End-user Computer Training, Siyakhula Computer School, 2010 Activities Participation in book clubs • Collaboration on creative projects • Art • Reading • Travel