Nanette Vista

Software & Application Proficiency CRM Tools Communication software (Slack, Teams, Zoom) Google Workspace Microsoft Office Adobe Photoshop, Lightroom, Canva, CapCut Sony Vegas, PowerDirector, Filmora Clickfunnels Hubstaff 1Password, Scribd, Fillout NANETTE VISTA Virtual Assistant Contact - - Work Experience - Livesotori – Managed client onboarding, operations, and team support, including scheduling, SOPs, social media engagement, and affiliate marketing projects. LP Equity Real Estate – Researched and updated outdated partner records by locating current contact details and estate representatives through advanced online research. Direct client – Managed account setup, content posting, and functionality with accuracy and reliability. 2025 AVAS Flowers | Customer Support VA (Freelance via Upwork) Provided customer support via phone and messaging, handling order updates, issues, and follow-ups Coordinated and negotiated with florists nationwide to fulfill customer requests within budget and quality standards Managed inbound/outbound calls and used CRM systems to track interactions and ensure smooth transactions - TTEC Philippines | Customer Service Representative | On-Site Delivered customer support via inbound calls and live chat, resolving billing, product, and service concerns with professionalism Maintained high customer satisfaction through accurate and empathetic issue resolution Mentored new trainees, providing guidance on systems, protocols, and communication strategies Assisted onboarding through shadowing sessions and feedback to build trainee confidence Handled escalated cases and supported process improvements to boost team performance in a fastpaced environment - 2025 Virtual Assistant Global Standard | ESL Teacher | On-Site Taught one-on-one English lessons covering speaking, listening, reading, and writing Designed customized lesson plans based on student proficiency and goals Encouraged conversational practice to build fluency and confidence Provided feedback and progress assessments to track improvement Alorica | Customer Service Representative | On-Site Handled high-volume inbound calls with empathy and professionalism Resolved customer concerns promptly while ensuring they felt heard, valued, and supported Education Bachelor of Arts in Mass Communication Major in Broadcasting Bulacan State University- SKILLS Customer Support & Client Success Virtual Assistance & Administrative Support Social Media Management & Inbox Handling Onboarding, Training & SOP Creation Graphic Design & Video Editing