Nanette Lagradilla

NANETTE FERROLINO LAGRADILLA Address: Fronting Orica, San Miguel Bacong, Negros Oriental, Philippines 6216 Mobile Number: - E-mail Address:-Skype: live:nanettelagradilla Personal Information Date of Birth: 05 March 1988 Place of Birth: Dumaguete City Status: Single Religion: Seventh - day Adventist Christian OBJECTIVE To obtain a position in a progressive company that offers opportunities for career advancement and development that also values right attitude and professional respect. SELF DESCRIPTION       Self motivated to learn new skills, technique, and strategies Hard working and recognizes work style and dedication Flexible in professional growth and development Goal-oriented and driven to do my job on time Can work alone and can work with a team Values respect and open to everyone’s opinion. JOB HISTORY Since November 2016 Billing Support / AR Representative Waiting Room Solutions  Responsible for checking eligibility, collecting, posting and managing account payments, submitting claims and following up with insurance companies. Able to check eligibility and benefits on different provider portals like Availity, Navinet, etc. Also assigned as support for billing tickets and handle calls from practices for billing software concerns. February 2015 – August 2017 Customer Service Representative AutoFriend Leads - Home Based under US Based Account  Verified lead applications for auto-finance by calling customers for pre-qualification, transferring calls to car dealerships affiliated with the company and sending e-mails to both customers and car dealerships in a timely manner. July 2014 to January 2015 Customer Service Representative Qualfon, Inc. - Dumaguete City, Philippines 6200  Worked at the Operations Department by assisting subscribers of Tracfone Wireless Inc. in adding airtime services electronically with the use of purchased card pins or through credit card transactions and basic troubleshooting of handset phones. November 2010 to May 2014 Customer Service Representative TeleTech - Dumaguete Delivery Center, Dumaguete City, Philippines 6200  Assigned at the Operations Department, serving healthcare providers in the United States mainly in the Central Region which includes the states of Indiana, Ohio, Kentucky, Missouri and Wisconsin through phone channels.  Handled inbound calls for inquiries like benefits, claims and precertification of different healthcare services covered by Anthem Blue Cross and Blue Shield Companies. June 2008 to March 2010 and June 2015 to March 2016 Guest Instructor and Office Assistant Negros Oriental State University – Main Campus II and Pamplona Campus, Negros Oriental, Philippines  Assigned as a part-time instructor in the College of Agriculture and Forestry of Negros Oriental State University and taught Biology, Horticulture, Agricultural extension programs, Crop production, Animal health and production subjects.  Worked in the administration office of the campus and was assigned in programs, documentation and seminars with hands-on experience on farm managerial tasks basically on business planning, land preparation, managing resources and recordkeeping at the same time. EDUCATIONAL ATTAINMENT Bachelor of Science in Agriculture Major in Animal Science Negros Oriental State University Dumaguete City, Negros Oriental, Philippines Graduate of 2008 Licensed Agriculturist (2008) SUMMARY OF SKILLS  Setting priorities and anticipating the needs of every client  Typing, filling files, and prioritizing more important works  Computer literate  Good interpersonal relationship skills  Can work with less supervision, flexible to any situation  With good analytical and problem solving skills