Nanette Fortaleza

 NANETTE YGOÑA FORTALEZA Permanent Address: Purok Manatad, Polomolok, South Cotabato 9504 Currently Residing: Bonifacio Street, Davao City, 8000 Contact Number: - Email Address:--Date of Birth: April 10, 1989 Place of Birth: Polomolok, South Cotabato Gender: Female Country of Citizenship: Filipino Objectives To obtain a position that appropriate for me in your company utilizing exceptional customer care and service skills. To hone my skills as an individual in a diversified way. Seeking a good opportunity in a good company that enables me to improve my skills, increase my practical experience, fulfill my personal ambitions and expand my knowledge. Education Institute Name: Golden State College Location: Magsaysay Street, General Santos City Field of Study: Bachelor of Science in Hotel Management- Undergraduate 2007 Technical Education and Skills Development Authority- TESDA NCII Short Course: Food and Beverage Services NCII Passer 2010 Relevant Work Experience On the job training in Food and Beverage Services and Housekeeping - 2010 Sydney Hotel, General Santos City Work Experiences Company Name: Unified Engineering Workers Multi-Purpose Cooperative- Dole Philippines Position: Packer/Sorter Start Date/End date:- Company Name: Virtual Solutions Outsourcing Ventures (Office Goblins, Incorporated) Position: Telemarketer Start Date/End Date:- Company Name: Callbox, Inc/Contact DB, Inc Position: Telemarketer Start Date/End Date:- Company Name: Net Fusion One Position: Telemarketer Start Date/End Date: October 30, 2017 Company Name: Upwork Position: Freelancer Start Date/End Date: Present Key Skills Hospitality Skills- Sydney Hotel Experience (OJT) Assist guests in check-in and check-out procedures, including rates and statement adjustments, room transfers, and orienting them to hotel amenities. Served guests by assisting with needs such as travel directions, dining reservations, activity opportunities, and hotel/community information • Communicated needs and coordinated efforts with maintenance, housekeeping, property management, and other areas of the hotel staff. Effectively communicate with management, front and back of house staff, and customers, in order to ensure smooth operations. Other Related Skills: - List building and Marketing - Web/Internet/ Market Research -Web Design/Development - Data mining - Data Extraction - Data Scraping - Data Aggregation - Lead generation - Appointment Setting - Project Management - Data Entry Works - Email finding/verifying/sending - Profiling -Translation I have good communication skills. Proficient computer literacy based through my work experiences. Know some basic understanding of computer hardware and software, especially word processing, spreadsheets, and email. I am flexible and hardworking. Know how to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. I’m a flexible team player who thrives in an environment requiring ability to effectively prioritize and juggle multiple concurrent projects. Dependable, responsible contributor committed to excellence and success. Besides job specific tasks, I have a proven ability to maintain the confidentiality of the typed information. I am able to read spoken cues and draw a potential customer into a conversation. I am very patient and willing to explain details and to respond in a positive manner to customer queries. Exceptional listener and communicator who effectively conveys information verbally and in writing. Hi, I have over 5 years of experience in the industry and worked different types of jobs. I have work experience in the service industry with absolute customer orientation. I've got great patience in dealing with different types of people. I am a fast-learner and very willing to learn on how to do the job. I am accurate and orderly in my work and would be sincerely interested in being of maximum service to you. I have worked at home as a freelancer for almost 3 years doing data entry, database management, lead generation, telemarketing, social media, email marketing and other marketing and sales projects. I am also an excellent Virtual Assistant, trainable, patient and can work with less supervision.   Thanks! It would be great to hear from you. Regards, Nanette Fortaleza Skype ID: etten.egg Marketing Specialist/Lead Generator -