Contact--
Education
CEDEPE
GPA: 3.8
Recife, PE
Master of Business Administration (M.B.A.) Business (May 2006)
Extracurricular Activities
Junior Achievement
University of Central Florida
Orlando, FL
Bachelor of Arts (B.A.) Advertising/Public Relations (Dec 1998)
Additional Skills
Portuguese - business, oral and written
Spanish – intermediate
Microsoft Suite
WordPress
Adobe Photoshop
Certifications
Social Media Instagram and Facebook
We Care Customer Service
Career Objective
Focused professional with 16+ years of experience and a proven knowledge of customer service, operating policies & procedures, and productivity and performance management. Aiming to leverage my skills to successfully fill a Customer Service position or Virtual Assistant Role.
Experience
General Manager - Hospitality
Inter Hotels, Jaboatão dos Guararapes, PE / Dec 2016 - Present
Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division.
Customer service duties: reply to e-mails, Google business comments, Booking.com comments and suggestions, social media, other reservations portals.
Provide the vision, leadership and strategy to inspire associates to deliver exceptional service to drive financial success.
Enable innovation and drive results by executing successful sales and marketing campaigns.
Perform recruiting duties to build talent acquisition for different positions
Executive Bilingual Assistant
Norsul Catering S.A., Rio de Janeiro, RJ / Mar 2008 - Mar 2012
Perform planning of appointments, board meetings, conferences
Support executives with maintaining their agenda, attend events and keep minutes
Manage all outgoing or incoming correspondence including e-mail, letters, packages etc.
Help executives with travel arrangements
Organize invoices or financial statements and monitor bookkeeping activities
Manage electronic and paper records ensuring information is organized and easily accessible
Translated company website and sales projects
Perform research and prepare presentations and reports about the results
Good practical experience with MS Office Suite
Marketing manager
Grupo Bonaparte, Recife, P.E - Brazil / February 2004 – Aug 2007
Liaison between internal customers (franchisees) and advertising agencies
Managed five different restaurant brands for same company conglomerate
Branding and extensive marketing campaigns for five different restaurants
Translation and interpretation in various media
Marketing Communication Coordinator
Hughes Supply Inc., Orlando, FL / Aug 1998 - Apr 2001
Liaison between internal customers and advertising agency
E-mail marketing campaigns and responding customer inquiries via company website
Planning, managing and writing company´s monthly newsletter to 8,000 employees
Updated and managed content on company website
Wrote content for department Intranet and helped promote Intranet to branches as a communication tool
Accounting Assistant
Inter Hotels, Jaboatão dos Guararapes, PE / May 1995 - Feb 1996
Managed inventory, cash flow, accounts receivable, income statments and balance sheets
Bookkeeping, billing, payroll
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