Nancy Vales

NANCY F. VALES Unit 533 Georgetown Residences, 270 Tangke St. Malinta Valenzuela City PHILIPPINES, 1440 - ELIGIBILITIES: PROFESSIONAL REGULATIONS COMMISSION (PHILIPPINES) Licensure Examination for Teachers August 2001 License Number:- SPECIAL SKILLS:     Computer Literate and Works with Microsoft Office Applications (MSWord, MSPowerPoint, Excel) Internet savvy and has interest in research, blogging and writing for key words for the Net. Proficient in lay-outing brochures, leaflets and making multi-media presentations with PowerPoint. Event organization PROFESSIONAL EXPERIENCES: HEAD TEACHER/ SENIOR MANAGER Company: Innomation Inc. - Korea January 2012- December 2016           Supervise preparation of curriculum and learning materials for Korean beginners to advanced learners. Assist and Coordinate diligently with Head Office (Korea) in implementing goals in local office (Philippines) Train teachers in lesson execution of online classes. Observe and consult with teachers for improvement of classes. Screen applicants for all Company posts and monitor performance. Present Service to different prospective Offline/ Online Clients. Monitor daily Company Operation i.e. Teacher Attendance, Class Substitutions Prepare payroll and make sure of prompt system to send salary. Coordinate with Business Contacts to introduce and market services offered. Send email communication to different business contacts as per need. 1|Page Nancy F. Vales CUSTOMER RELATIONSHIP OFFICER (Contact Centre) Company: Maybank Singapore July 2011- January 2012  Provide banking services for customers via phone banking.  Assist in informing customers regarding account details and credit card inquiries.  Present a positive and efficient representation of the company and its services.  Work well with a team of agents and collaborate with team and department goal.  Follow-up customer satisfaction and assist in banking requests.  Receive and address client complaints and liaise with proper departments internally. ACCOUNT EXECUTIVE/CUSTOMER SERVICE OFFICER Company: EmitAsia Singapore Pte. Ltd. June 2010- June 2011         Primary contact for EmitAsia for inquiries and concerns of various clients. Share information and transfer knowledge of products to client via phone and email. Present a positive representation of the company and its services. Work well with a team of agents. Reach key targets monthly. Prepare pertinent ads and synopsis of current promotions to facilitate transfer of information to client base. Process transactions diligently. Prepare Sales Order Forms and Invoices. Follow-up customer satisfaction and assist in post-sales needs. Receive and address client complaints and liaise with proper departments internally. HEAD TEACHER Company: HownWhy Philippines, Inc. August 2006- May 2010  Create learning materials for beginners and advanced learners.  Create and present key points of programs to Executives and clients through Multi-Media Presentations.  Assist and Coordinate diligently with Head Office (Korea) in implementing goals in local office (Philippines)  Evaluate learning materials.  Train incoming teachers to handle classes.  Monitor Quality of Classes and make interventions and feedback to teachers.  Screen and interview teacher applicants apt for the program. 2|Page Nancy F. Vales EXECUTIVE ASSISTANT TO THE UNIVERSITY PRESIDENT Trinity University Of Asia, Office of President July 2005- June 2006         Manage and maintain schedule in the University President’s Office. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email File and retrieve confidential documents, records and reports. Greet visitors and determined importance of visit. Prepare minutes of meetings in the University and for Board of Directors. Prepare responses and Addresses for different occasions and events for the President. CUSTOMER SERVICE OFFICER AND PIONEER (TELE-BANKING) ICT Group May 2004 – April 2005       Attended workshops and training for an account specializing in providing Banking and Financial Services as an Outsourced Branch for Washington Mutual (American Bank) Handled inbound calls from clients and assisted in various transactions i.e. opening of account, fund transfers, balance inquiries, wire transfers, ordering of checkbooks and other bank related transactions. Provided a friendly and warm atmosphere. Introduced bank products to customers over the phone. Underwent Quality Assurance Consultations. Attended core-group meetings with representatives from Head Office and shared ideas on how to present a better image to existing and interested clients ENGLISH/VALUES EDUCATION (SECONDARY LEVEL) Colegio de Santa Monica, Angat, Bulacan May 2000 – March 2004           Organized and executed classes for 3rd and 4th Year Level. Organized school plays and programs. Aided in advising the yearbook staff on writing, design and editing. Trained students for rhetorical competitions. Prepared different activities geared to develop each child. Prepared Exams and grades of students Collaborated with Administration and Faculty regarding school goals. Attended Faculty Workshops and meeting regularly. Moderated Parent-Teacher meetings. Gave training to Faculty members. 3|Page Nancy F. Vales ENGLISH TEACHER (PRIMARY LEVEL) AND CLUB MODERATOR Immaculate Conception Academy, Greenhills, San Juan 1997 – 1998        Organized and executed lesson plans for 6th Grade Language and Reading Classes. Moderated monthly meetings of the Grade School Writer’s Club. Trained students for rhetorical competitions. Prepared different activities geared to develop each child. Prepared Exams and grades of students Collaborated with Administration and Faculty regarding school goals. Attended Faculty Workshops and meeting regularly. EDUCATIONAL ATTAINMENT LOYOLA SCHOOL OF THEOLOGY ATENEO DE MANILA UNIVERSITY MASTERAL DEGREE IN THEOLOGY (candidate) Quezon City, Philippines- (Part Time) COLLEGE OF THE HOLY SPIRIT DEGREE: BACHELOR OF SCIENCE IN ARTS AND LETTERS MAJOR IN: EDUCATION Manila, Philippines- ST. JUDE ACADEMY, VALENZUELA CITY, PHILIPPINES PRIMARY-SECONDARY LEVEL Valenzuela City, Philippines 1984 – 1993 PERSONAL INFORMATION: NATIONALITY: FILIPINO HOBBIES: Watching Korean films and drama, jogging, hiking, sightseeing. CHARACTER REFERENCE: To be furnished upon request. 4|Page Nancy F. Vales