Nancy Okoro

OKORO ONYEDIKACHI NANCY Lagos, Nigeria | --| LinkedIn: www.linkedin.com/in/onyedikachi-okoro  SUMMARY Energetic self-starter with experience in Virtual assistance and Customer support Excels in providing exceptional client service with good planning skills Completed a degree in mass communication EDUCATION Yaba College of Technology – Lagos, Nigeria December 2019 – July 2022 Ond-Mass communication WORK EXPERIENCE Virtual Assistant                                                                  September 2024 - April 2025 Kli Marketing Collected and analyzed customer feedback to identify patterns and recurring issues Monitored social and digital trends to support clients’ content calendars and business planning Suggested improvements to service delivery based on trend observations Maintained detailed records and collaborated with teams to enhance customer satisfaction Virtual Assistant May 2023 - July 2024 Picadilly Suites Streamlined the check-in and check-out process, reducing wait times and improving operational efficiency. Assisted in coordinating events and group bookings, ensuring all logistical details were handled seamlessly, leading to successful events and repeat bookings from clients Executive AssistantNovember 2022 - May 2023 General Design Solutions Provided administrative support to executives, including managing calendars, scheduling meetings, and organizing travel arrangements. Managed sensitive information with discretion and maintained confidentiality in all interactions, safeguarding company data. Customer Support RepresentativeMay 2021 - August 2022 Jani-king Enterprise   Provided support to customers via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive experience Gathered customer feedback and insights, contributed to ongoing improvement and customer satisfaction.