CUSTOMER SERVICE REPRESENTATIVE | NANCY NDIM
- Porthacourt, Nigeria | -| LinkedIn
PROFESSIONAL SUMMARY
Adaptable customer service professional with 5+ years of experience in virtual settings. Skilled in handling 200+ inquiries weekly with a 95% satisfaction rate. Successfully reduced complaint resolution time by 30% and increased successful claim submissions by 20%. Proven track record of maintaining 100% data accuracy in CRM systems and improving customer retention rates by 15%. Available for flexible hours, including evenings and weekends.
CORE COMPETENCIES/SKILLS
CRM System Proficiency
Time Management
Microsoft Office Proficiency
Client Retention Strategies
Written and Verbal Communication
Data Entry Proficiency
Email Communication
Data Entry Accuracy
Problem Solving Skills
Team Collaboration
Attention to detail
Product Knowledge
Insurance Claims Processing
RELEVANT EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVEJanuary 2021 - Till Date
Nana’s Closet
Responded promptly to over 200 customer inquiries weekly, achieving a 95% satisfaction rate.
Effectively resolved customer complaints, reducing resolution time by 30%.
Ensured 100% accuracy in CRM system data entry for over 1,000 client accounts.
Guided customers through insurance claim processes, resulting in a 20% increase in successful submissions.
Collaborated with team members to enhance customer experience, leading to a 15% improvement in retention rates.
Stayed updated on product knowledge, pricing, and promotions to facilitate upsell and cross-sell opportunities, resulting in a 10% increase.
Maintained a professional and friendly demeanor, fostering positive interactions and increasing customer satisfaction feedback by 25%.
EDUCATION
Bachelor’s of Science | Imo State University-
Estate Management
CERTIFICATIONS AND COURSES
Digital Witch
Customer Service Training
Virtual Assistant Training
IT Support
TOOLS
Microsoft word-Microsoft Excel -Zendesk - Livechat - Trello - MailChimp - HubSpot – Microsoft Teams- Airtable-Zoom- Slack- StoryChief - Socialbee - Buffer – Zoho CRM - Asana - Zoom – Notion – SurveyMonkey- Calendly–
