Nancy Ndia

NANCY NDIA --Motivated and polished individual with 10 plus years experience providing an unwavering commitment to superior customer service and business development. Skilled and personable, providing consistent and approachable customer service including a full range general office support. Flexible and versatile-able to adapt quickly to changing environments. Poised and competent with demonstrated ability to easily transcend culture differences. Looking to obtain a challenging position within the customer-centric field which enables me to practice my well-developed business growth skills, which include superior customer service skills, compliance with policy and procedures, excellent computer skills and the ability to prioritize and handle multiple tasks. In addition to practicing my current skill set, I am looking for an opportunity that can provide further professional growth and development. WORK EXPERIENCE Relationship Mgr. 01/2020 to Present Allianz Insurance Nigeria. Port-Harcourt Key contributor resulting in a 55% growth in profits and 45% in volume. Sold insurance and investment products to prospects and clients and administration and marketing support for a financial representative Interact with clients on face to face appointments, analyze their insurance and health needs, and promote the clients insurance packages based on their needs. Assists with the development, writing, and communication of marketing plans, promotional recaps, creative briefs, project recommendations, and presentations. Demonstrates success supervising and maintaining marketing plans, programs, and initiatives that are strategic assets to the business and all clients. Analyses marketing and competitive data and consolidates findings to support local and national marketing strategy development. Effectively utilized a variety of marketing channels and Customer relationship skills to deliver optimal retention and growth within the customer base. Production and Sales Manager 07/2017 to 12/2019 FIRMPOYNT CLOTHING COMPANY Port Harcourt Generated annual customer base growth of 30% by streamlining sales methods and optimizing sales performance metrics. Improved on-time shipment percentage from 80% in 2018 to >96% Observed assets and developed a plan to optimize asset visibility. Prepare weekly action plans and schedule to achieve sales goals. Maintain accurate and complete records of sales activities and opportunities. Use own initiative, influence, and creativity to generate leads. Follow up with new customers to ensure satisfaction and build relationships Banassurance Associate. 05/2009 to 12/2016 AXA Mansard Insurance Plc Port-Harcourt Responsible for creating, developing and nurturing business relationship with: High net worth individual/Cooperate account, Relationship management Exceptional interpersonal and leadership with the ability to build positive and productive office teams, Revenue Generation, Opening of fixed deposit account, Opening of new account, Generating new leads. Customer Service Agent 08/2008 to 12/2008 Sigma Pension Port-Harcourt Resolve and Service moderately incoming inquiries requiring personalized service through telephone or written communication which meet or exceed client’s time and quality expectations. Greet client with a friendly and positive attitude and refer them to the appropriate person Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Helped with client by providing information about products or services. Making or canceling appointments. Provide clients with charges for services requested and collected payments. Helped with closing day paperwork including preparing deposit. Refer unresolved client grievances to appropriate departments for further investigation. SKILLS Customer Service Expert - 4 years Closing Sales, Supervising, Team Work,Strong Organizational Skills, Detail Oriented, Excellent Written And Verbal Skills, Documentation , Creating business strategies, Microsoft Suite Proficiency CSR/CRS Software tools (Gainsight, zendesk, Slack) - 2 years 6 - yea rs EDUCATION University of Abuja Bachelor’s B.sc Sociology Abuja 01/2002 to 10/2006