Nancy Mwende Paul

I am Nancy Mwende Paul, a dedicated and results-driven Customer Service and Telesales Specialist with over five years of experience handling both inbound and outbound communication across diverse industries. I specialize in delivering top-notch customer support, generating leads, upselling services, and managing the end-to-end onboarding process. Throughout my career, I’ve been commended for my ability to connect with customers, understand their needs, and offer solutions that drive satisfaction and loyalty.

My experience has equipped me with excellent communication skills, resilience under pressure, and a talent for solving problems in fast-paced environments. I have a proven track record of meeting and exceeding KPIs, whether in sales conversion, client retention, or first-contact resolution. I am also highly organized and tech-savvy, having worked with tools such as Zendesk, Excel, and Notion to streamline operations and keep team efforts aligned.

Beyond my technical skills, I’m passionate about personal development and helping others grow. This has driven me to mentor junior team members and contribute to team success through training and skill sharing. I also have diploma in Procurement and Supply Chain Management and a Certificate in Business Management, which gives me a well-rounded understanding of business processes and customer engagement.

I am now transitioning into freelance work and am available for hourly, part-time, or full-time opportunities. I’m eager to collaborate with organizations that value quality customer engagement, and I am confident in my ability to represent brands with professionalism, empathy, and excellence.